Phone is glitchy

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Mykeybert Author

Level 1

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Phone is glitchy

My daughters iPhone XR is glitchy I have done a factory reset and still has the issue?

iPhone XR

Posted on Sep 18, 2022 1:54 PM

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Answer 1

mikeg28806

Community Specialist

Sep 21, 2022 6:26 PM in response to Mykeybert

Thanks for posting in the Apple Support Communities Mykeybert,

Depending on what she's encountering, the steps on the following page may be helpful: iPhone Battery and Performance

If further assistance is needed, we recommend provided specifics about the issue, which can help community members have a clear understanding, so relevant and specific suggestions can be offered.

Cheers!

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Answer 2

Chris_C1

Community Specialist

Sep 22, 2022 6:41 AM in response to Mykeybert

Hi Mykeybert,

It sounds like you may want to Contact Apple Support to discuss additional options.

Have a good one!

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Answer 3

Mykeybert Author

Level 1

0 points

Sep 21, 2022 10:37 PM in response to mikeg28806

Thank you for your reply but the issue is more to do with the actual working of the phone than the battery I think?

you can’t fully drag the apps off the screen to close.

and sometimes it does not let you open when tapping on them and the screen can become blurry?

i don’t have much knowledge of phone workings but I am confident it is not the battery

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Phone is glitchy

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