You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update issue while updating macOS from Monterey 12.5 to 12.6

Hi,

I have tried to update macOS Monterey 12.5 to 12.6 recently. But failed 5 times. I tried with safe mode also. But each time I try to update, it downloads fully but it is stuck at "Preparing macOS Monterey 12.6...", and " About 30 minutes remaining". This is a MacBook Air M1.


If anybody has faced this issue and sorted it out, please let me know the solution.


Thanks in advance.

MacBook Air 13″, macOS 12.5

Posted on Sep 18, 2022 5:59 PM

Reply
11 replies

Sep 18, 2022 9:11 PM in response to steve626

Thank you for your time and reply steve626.


I have waited more than 24 hours hoping that mac will get updated eventually. But unfortunately, giving some time has not done any good so far. And I do not have any type of security tools or cleaning apps installed. I did not think about deleting the old 12.6 update/installer files before trying again. So I will try again after doing that and give an update.


Here is the EtreCheck report



Sep 21, 2022 2:14 AM in response to White_Lotus_

Have you uninstall Both VPNs


1 - [Not Loaded] NordVPNLauncher (App Store - installed 2022-04-03)

Modern Login Item

/Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher.app


2 - [Not Loaded] LaunchHelper (App Store - installed 2022-09-13)

Modern Login Item

/Applications/VPN Proxy Master.app/Contents/Library/LoginItems/LaunchHelper.app


3 - Only for accuracy the computer is running macOS Monterey 12.5.1 (21G83)


4 - Worst case ----- >> is to Restart in Recovery Mode and choose to Reinstall macOS . It should pull down the Monterey 12.6 and commence the installation.


5 - Best and most reliable connection over Ethernet Cable to Router

Sep 18, 2022 7:17 PM in response to White_Lotus_

Except for a tiny percentage of Macs, this update proceeds routinely. My employer has several thousand Macs and recently required all to update to 12.6. Most (like mine) went smoothly, the time remaining indicator was approximately correct, but some people reported that the update took "hours." Note that my employer requires an anti-virus package to be installed, plus some other things, and sometimes these updates take longer than "normal" because of those extra things.


First, did you allow it to proceed for a significant amount of time? Maybe ~ hours? Because you might have things installed that somehow are slowing down the update. Do you have any anti-virus, third party security tools, "cleaning" software, optimizers etc. installed? Make sure you have deleted any old 12.6 update/installer files. It might be helpful to get more troubleshooting inputs here by running Etrecheck with full disk access, post the results here with the Additional text button below. You can check before posting that the report contains no identifying info (it does not) but it will provide information on what is installed and the configuration that may help people here to assist in the diagnosis.

Sep 19, 2022 9:26 AM in response to White_Lotus_

I was expecting ~ a few hours at most, not 24 hours!


Try this: create a new user with Administrator privileges. Try installing the update from that new user in Safe Mode. Make sure no leftover installers are in the Applications folder first.


If that still does not work, suggest that you boot into Recovery and run Disk First Aid. You can also reset SMC and NVRAM just in case something is hung there, but those are unlikely to help, yet no harm in trying them. (Instructions vary by Mac model, Apple has online instructions.) If still not working, download DriveDX to check physical health of the internal drive (how old is your Mac).


Finally, you can CONSIDER making at least two verified (through test restoring some folders and files) backups, preferably using different methods, such Time Machine and a "clone" utility like CCC or SuperDuper, then restore your Mac to factory settings, which entails erasing and reformatting the drive (hence the backups). Apple has instructions for doing this, they need to be carefully followed, the instructions are different for different models of laptops. Then create one new Administrator user with a name different from your previous users, say "Admin." Then apply all updates available, through 12.6. Then run Migration Assistant to migrate over only user accounts and files (no settings, no applications, nothing else) from your backup. Then install fresh only needed applications using up to date installers. This sounds somewhat involved but I have done it (due to a security update that could never complete on an older MacBook Air) and it is actually fairly straightforward, it takes an hour or two.


Alternatively, you could choose to stay with 12.5 if you wish to follow the mantra "first do no harm." Your Mac is working. But clearly something is not right because that is an update that should go routinely.

Update issue while updating macOS from Monterey 12.5 to 12.6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.