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User profile for user: lcarmen1
lcarmen1 Author
User level: Level 1
5 points

iPhone 13 Face ID not working

My face is stopped working on my iPhone 13 Pro Max. After having the phone checked they replaced it for me with a brand new phone. What a pain I had to factory reset and mail back my broken phone and get the new one set up. Less than a week later the Face ID on this new one stopped working. It won’t reset either. Just sits there with my face in the frame and then tells me it can’t do it at this time. All my apps are closed to me again. Is this happening to anyone else?

iPhone 13 Pro Max, iOS 16

Posted on Sep 19, 2022 4:30 AM

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User profile for user: MrBill3
MrBill3
User level: Level 10
103,978 points

Posted on Sep 19, 2022 4:50 AM

Hello,

See if anything in these links helps:

If Face ID isn't working on your iPhone X or later 

If Face ID is disabled on your iPhone X or later 

Hmm, are you low on storage? See this:

How to check the storage on your iPhone, iPad, and iPod touch

Let us know if you get it figured out.

Good luck.

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iPhone 13 Face ID not working

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