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Keyboard not working on iPad Pro 9.7”

I have an Apple external keyboard (the one that doubles as a case) for my iPad Pro 9.7. It’s a 2018 model. Stopped working after an IOS upgrade, but 3 days ago connected again and it worked! Now stopped again. I’ve cleaned connectors, tried reset all settings, full factory reset and no joy. Any suggestions?

iPad Pro 9.7-inch WiFi

Posted on Sep 19, 2022 8:36 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2022 6:10 AM

Your update to iPadOS 15.7 is likely just coincidental to the issue.


Remove the Smart (folio) keyboard from your iPad - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser. Ensure that the contacts are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


Given your description, you may see occasional appearance of this error >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture with extended use - this usually resulting in errors and/or the on-screen notification.


A Smart folio keyboard is itself not repairable. If a fault has developed, the only remedy is replacement of the keyboard. If you are within your one-year limited warranty, you’ll need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App.  If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist.  When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple




4 replies
Question marked as Top-ranking reply

Sep 20, 2022 6:10 AM in response to Rudyard23

Your update to iPadOS 15.7 is likely just coincidental to the issue.


Remove the Smart (folio) keyboard from your iPad - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser. Ensure that the contacts are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


Given your description, you may see occasional appearance of this error >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture with extended use - this usually resulting in errors and/or the on-screen notification.


A Smart folio keyboard is itself not repairable. If a fault has developed, the only remedy is replacement of the keyboard. If you are within your one-year limited warranty, you’ll need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App.  If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist.  When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple




Keyboard not working on iPad Pro 9.7”

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