Wi-Fi and cellular problem
My phone won't use it's cellular data nor connect to Wi-Fi. How do I fix this?
iPhone 13 Pro, iOS 16
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My phone won't use it's cellular data nor connect to Wi-Fi. How do I fix this?
iPhone 13 Pro, iOS 16
football_1187 Said:
"Wi-Fi and cellular problem: My phone won't use it's cellular data nor connect to Wi-Fi. How do I fix this?"
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Troubeshiing Connectivity:
I; Troubleshooting Cellular Data:
Contact your Carrier:
You need to contact your carrier, as they are the one who provides you with the service of mobile data.
II. Troubleshooting iPhone WiFi:
Try these Thoughts:
A. Clear Temporary Internet Files:
If connecting is unsuccessful, try clearing out your Temporary Internet Files: History, Cache, and Cookies
and...
B. Try manually restarting your iPhone:
and...
C. Troubleshooting Connectivity:
Wi-Fi: If your iPhone won’t Connect to a Wi-Fi Network - Apple Support
and...
D. Reset your Network Settings:
Wi-Fi and cellular problem