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Apple Gift card says invalid when trying to redeem it

Purchased an Apple Gift

Card and when it was redeemed or tried to be redeemed got a message that said invalid gift card. How do we resolve this?


[Re-Titled by Moderator]

Posted on Sep 22, 2022 3:53 PM

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Question marked as Top-ranking reply

Posted on Sep 22, 2022 6:10 PM

I did not receive a reply of any kind regarding the Apple card I could not redeem. Please advise. It was a $100 card. I am disappointed in Apple and having such a difficult time trying to find a resolution!!!

3 replies

Sep 23, 2022 8:18 AM in response to Cooper003

From the support document:

Card is not valid

If you see a message that says that your card is not valid, here's what to do:

  1. Make sure that your card is not an Apple Store Gift Card. Apple Store Gift Cards are gray, white, silver, or gold. You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store. Find out what to do if you have an Apple Store Gift Card or don't know what type of gift card you have.
  2. Try entering your redemption code manually. When you redeem a gift card, tap or click "You can also enter your code manually." Make sure that you enter the redemption code that begins with "X", not a different number on the card.
  3. Make sure that you enter the correct characters. Some letters and numbers look alike, such as:
  • B and 8
  • D and O
  • E and 3
  • G and 6
  • O and Q
  • O and 0
  • S and 5
  • U and V
  • Z and 2


If all that has been verified, then contact Apple support as advised in the support document:

Contact Apple Support

click here-> Contact Apple Support.

You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card. 




This is a user to user forum. This is not Apple Support. If the card cannot be redeemed you need to contact Apple support directly as explained un the support document you posted from.


Apple Gift card says invalid when trying to redeem it

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