Why did my iPhone 14 screen go black?

I bought iPhone 14 Pro on 22 Feb 2023, bought in the UK before moving to NZ and using a NZ SIM card.

On the morning of Mon 6 March, after being on charge all night, the screen was black and phone was non-responsive. Tried holding side-button, nothing happened. Tried using vol-up, vol-down, side-button, nothing happened. Reported to Apple and booked into a local Apple service centre for Thu 9 March.

On Wed 8 Mar phone came on, I managed to switch off ‘Find My’ (as asked by the service centre). Within a couple of hours the screen was black and phone non-responsive again. Took into service centre on Thu as planned. On Tue 14 Mar the service centre got round to looking at the phone.

They removed the SIM card, plugged it in for half an hour, and it came on as expected. They reported back to me that I shouldn’t let the battery run down. I politely told them that there’s definitely something wrong with it. They told me they’d run all their diagnostic/MRI testing and all the hardware was passing 100%. I did explain to them that I’m a software developer and have written bespoke business apps for iOS in the hopes that when I tell them that I didn’t just let the battery run down, that they might believe me.

I took the phone home and it was fine for a few days. Then it happened again and again. After a great deal of trial and error the following seems to work, to fix BSOD

• Plug in to power source for a few (maybe 5 mins)
• Eject SIM card tray and remove SIM
• Re-insert empty SIM card tray
• Vol-up, vol-down, side button

Phone comes back on after 20 seconds (sometime it takes a couple of attempts at this)

Once back on the phone will report no SIM card, so shut it down, put SIM back in and start up

This seemed to work reliably, I used it about 5 times over the weeks. (This also explains why the Apple service centre got it working straight away).

Yesterday, BSOD again, I used the above procedure and it worked, then 5 minutes later the phone went black and is now a brick, the above procedure doesn’t work any more. Nothing works: plugged in, all combinations of buttons, letting the battery run down and then recharging. I’ve tried Passvers and going into Recovery and DFU modes. Nothing.

In early April I upgraded to iOS 16.4.1 - none of the upgrades made any difference. I switched off Raise to Wake, that didn’t change anything either.

I have the original receipt and am heading back to the UK this week anyway so I’ll go back to the shop I bought it from and see if they can give me a new handset, worth a shot. The only thing I can think of now is to keep trying to get it switch on then, if I can get this thing back on, immediately reset to factory settings and set up everything from scratch (probably restore data from a backup).

All-in-all it’s been very difficult remaining polite throughout this, the amount of money spent on a brand new product is scary, and for that to simply not work with no path to resolution is so frustrating.

I’ve now bought a second-hand XR and am setting that up from a backup. Very, very ****** off.

Yes this morning it happened to me and I went to Verizon and they gave me another phone and then within two hours then he phone I was having the same issue they’re saying it’s an awful issue and Apple hast to fix it

I just experienced this for the first time with my iPhone 14 Pro Max. Screen completely blackened 1/7/24. I definitely thought this issue would have been taken care by now. Happy New Year! Looks like this has been ongoing for quite sometime. However the volume ⬆️ once ⬇️ once holding power button until Apple logo appears. Seems to work, this worries me. I can not depend on my phone to be my main alarm. Thank goodness this happened on a Sunday and not a school/ workday for myself and kids. There has to be some type of solution by this time Apple. If not I believe this phone should be recalled. How about you?!

Today 30 Jan 2023,

i bought this iphone 14 on 26th Jan 2023,

today night around 10:30 my phone screen turned black, i tried calling, the phone is vibrating but this just a black screen, i got really panic. then i have seen some youtube video and did forse reboot, and the phone turned on.

but considering the situation, as anew buying, can i change this, what is the actual reason behind this, is this a software issue or a hardware issue,

please do let me know,

do all the iphone 14 have this issue, do i need to change my phone,

i bought this iphone from

iFuture Apple Store Authorised Reseller

Address: Ardee Mall, A-10 Lower Ground Floor, Ardee City, Gurugram, Haryana 122003

Phone: 084190 02400

Kindly Help

please guide what to do,

i really want to document this thats the reason why i am writing this

This is doing my head in x100! Ive tried everything to solve the issue, but alas shes still black!! Now my emojis & and visual content is like x-ray vision, which isnt what anyone is after! Come on Apple look how many folk are in the same position as I am

This just happened to me for the first time too. The hard reset seemed to fix the issue, but I would like to know what Apple is doing to fix it from happening again. Like someone else said. I see a gap in timeline for my battery while charging overnight

Tried all solutions and none worked, still have black screen of death. Tomorrow I have to waste my time and take the problem to the Apple Store.

Had this just happen to my on my 12 pro. Charging overnight, complete brick in the morning. Hard reset doesn't work, Genius Bar can't even get it to come up on their diagnostic tool. Told I'm out of luck since I'm a couple months past warranty

About 5:30am est my Apple iPhone 14 pro max went black. I did everything to get it to work. Following the steps. The black screen did not come on until 6:25 est. What should I do if this happens again?

mukhitdin48 wrote:

No its not. Today i was at school after the class i pulled my phone out of my pocket to realize i got black screen( i unboxed it yesterday and never used wireless charging) apple should this and give us clear information abt how to fix it

You mean like this→If your iPhone won't turn on or is frozen

While it is called an iPhone, it is actually a very powerful pocket-sized computer that can incidentally make phone calls. And like all computers, it will crash occasionally, and that’s what happened. To minimize the probability of that happening it may pay to restart it occasionally (weekly, for example)→Restart your iPhone - Apple Support

Apple Store. AT&T stores are staffed with sales people, not technicians.

And repeating my post, directly above yours:

While it is called an iPhone, it is actually a very powerful pocket-sized computer that can incidentally make phone calls. And like all computers, it will crash occasionally, and that’s what happened. To minimize the probability of that happening it may pay to restart it occasionally (weekly, for example)→Restart your iPhone - Apple Support

Restarting will also frequently fix slow response problems, just like it does on bigger computers.

There is no bug for Apple to fix. And asking for Apple to do anything in this user-to-user forum where Apple’s participation is minimal is a waste of time.

Here is how to force-restart your phone:

 then

• Press and quickly release VOLUME DOWN

     then

• Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

I was having this issue, and the vol-up, vol-down, side button fix stopped working for me, the iPhone was just a brick and nothing I did worked.

I eventually got back to the UK and took it to an Apple Store. They plugged it in and eventually got it to turn on, I’m not sure exactly how, it did take about 10 minutes.

Once on we made a backup of the data and reset the device back to factory settings. Then ran through the device set-up again and restored the data from the backup.

I'm not sure how important it is but when I first got the device I originally set it up by holding it near my old phone and having it do an auto-setup from the previous device, this time I set it up from the backup.

Also, after some discussion with the Apple guy he told me he’d seen iPhone 14 devices have problems where the image on the Home/Lock Screen is a custom image. My device does have a custom image on the Lock and Home Screens (same image on both). Once my device had finished setting up I checked (press and hold the Lock Screen to see this) and the device showed that the custom image was no longer in my Photos folder and couldn’t be found on the cloud. The image was still showing on the Lock/Home Screens and looked fine but the link to the original image was gone (I do remember deleting it, assuming I didn’t need to keep it).

I’m not sure why the device even reported that it had lost the link to the original image, but since it was reporting it and the Apple guy said this might be a problem I changed to a standard Apple image for both Lock and Home Screen.

I’ve also switched off Raise To Wake.

I don’t know which of the following fixed the issue but it’s been 2 months now and the phone’s worked flawlessly

• Reset and restore from backup
• Changing the Home/Lock Screen to non-custom
• Removing Raise To Wake

Hopefully this helps other for whom the vol-up, vol-down, side button fix doesn’t work.

I had the problem and none of the regular solutions actually fixed the issue for me, they just made it a bit better for a short time. The two things that actually fixed it for me were

• Back up the device (to the cloud or local computer or whatever), reset the device and set up from scratch again, during the setup process restore your data from the backup

• Changing the Home/Lock Screen to standard images

I'm not sure which of these things actually fixed it for me but one (or both combined) definitely has, my phone has been working without any issues for 2 months (I charge it overnight and don't force close any apps)

I haven't tried changing the Home/Lock Screen images back to a custom image yet, I'm happy with the new 'Earth Detail, Astronomy' screen I have, I'll probably try it one day to check though.