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Level 1

14 points

Can't view Google maps in Safari

I'm on a mac book pro mid 2015 with the latest Monterey 12.6, after loading the new software update I can no longer use Google Maps, it's a thin horizontal lines.

Does anyone know how to fix this?

Posted on Sep 24, 2022 7:52 AM

Best reply

lkrupp

Level 6

14,422 points

Posted on Sep 27, 2022 4:51 PM

In another discussion users are reporting the following works...

Safari->Preferences-Advanced->check “Show Develop menu in menu bar”. Now from the Develop menu select “Experimental Features” and scroll down to “WebGL via Metal” and uncheck it. Now try Google Maps again.

It appears this issue is limited to Intel based Macs running Safari 16.0. I have an M1 Mac Studio and do not experience the issue. Anyway, try this and report back.

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49 replies

geno053 Author

Level 1

14 points

Oct 1, 2022 7:40 AM in response to dianiels

They should be if you follow the guide that was posted by Ikrupp.

Safari->Preferences-Advanced->check “Show Develop menu in menu bar”. Now from the Develop menu select “Experimental Features” and scroll down to “WebGL via Metal” and uncheck it.

And are you looking at the top right for the "Develop Tap" in Safari, I missed that when I was trying to fix my computer.

dianiels

Level 1

8 points

Oct 1, 2022 4:56 PM in response to Bruno_H

It works only if you are logged in your Apple ID

wynsmth

Level 1

17 points

Oct 8, 2022 3:49 PM in response to lkrupp

Unfortunately, this did not work for me. Mac OS 12.6, Safari 16.0 (17614.1.25.9.10, 17614) on a 2019 iMac, (Intel) It works fine in Firefox but Global View is still greyed out in Safari. Any other solutions?

Oct 10, 2022 2:47 PM in response to geno053

The entire list of "Experimental Features" is grayed out, including WebGL Metal. Any suggestions? Worked fine until the latest security update from Apple.

I have a macbook pro Montery 12.6 / 2.5 GHz Intel quad-core i7 (2015).

Now what?

Thanks much ~

Oct 11, 2022 1:22 PM in response to dianiels

Yes! That did the trick! Thank you SO much!

And for anyone else, dianiels said to "Log in to your Apple ID and then try again. That's how it worked for me."

Breaking it down, She/He meant to login to this community page first with an Apple ID, and then the grayed out Experiemental Features list was no longer grayed out. It took a few attempts before the list was no longer grayed out.

Very grateful!

Danka Community ~

tytoos1

Level 1

8 points

Sep 26, 2022 11:17 PM in response to Brian_P7

got exactly the same behavior on the screen since 1-2 weeks (I think after update to 12.6) - on my Mac mini late2014.

After I open goglemaps in chrome - all goes well.

geno053 Author

Level 1

14 points

Sep 27, 2022 7:01 AM in response to tytoos1

Yes, it happened right after the 12.6 update. So I'm not the only one with this problem.

Now to figure out why.

avbar

Level 1

6 points

Sep 27, 2022 8:12 AM in response to geno053

I have the same machine and same problems as you exactly.

avbar

Level 1

6 points

Sep 27, 2022 8:15 AM in response to geno053

Forgot to mention, this proplem happens on Mapquest too.

Sep 27, 2022 8:38 AM in response to tytoos1

Same issue with my 2016 MacBook. Google maps not loading correctly. Also affects maps in Underground. Just started in early Sept 2022

leegd55

Level 1

9 points

Sep 27, 2022 10:20 AM in response to howardissimo

It's happening on my old Macbook Pro too. (Mid 2015 model.) Exactly as described and illustrated. But when I launch Google Chrome the maps are just fine. It's only in the last update to Safari.