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compromised icloud email and change to password

If I have a compromised icloud email and need to change the password, is the apple ID "password" the same as the password for my icloud email?

iPhone 11 Pro Max, iOS 16

Posted on Sep 24, 2022 2:40 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2022 2:50 PM

HRDebi Said:

"compromised icloud email and change to password: If I have a compromised icloud email and need to change the password, is the apple ID "password" the same as the password for my icloud email?"

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Troubleshooting a Compromised Apple ID:


Do Three Things:

A. Verify Your Devices:

Verify that you the devices logged in to your account or officially yours, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


B. Consider Modifying your Credentials:

Having been stollen, someone likey has your credentials. So, by all means, consider modifying them, starting with a new password.


C. Contact Apple Support:

Contact Apple Support, asking them to assist you with logging in to this account. The Apple ID would be an eMail address. Perform a trail & error login session with the Apple Rep, while on the phone with them, prior to ending the call. If need be, perform a screensharing session with them, so they can see this firsthand, form your perspective.  See my user tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip

2 replies
Question marked as Top-ranking reply

Sep 24, 2022 2:50 PM in response to HRDebi

HRDebi Said:

"compromised icloud email and change to password: If I have a compromised icloud email and need to change the password, is the apple ID "password" the same as the password for my icloud email?"

-------


Troubleshooting a Compromised Apple ID:


Do Three Things:

A. Verify Your Devices:

Verify that you the devices logged in to your account or officially yours, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


B. Consider Modifying your Credentials:

Having been stollen, someone likey has your credentials. So, by all means, consider modifying them, starting with a new password.


C. Contact Apple Support:

Contact Apple Support, asking them to assist you with logging in to this account. The Apple ID would be an eMail address. Perform a trail & error login session with the Apple Rep, while on the phone with them, prior to ending the call. If need be, perform a screensharing session with them, so they can see this firsthand, form your perspective.  See my user tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip

compromised icloud email and change to password

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