AirPods Pro Gen 2 Incomplete Setup in Find my Devices

If you guys have a problem with “AirPods Incomplete Setup in Find my Devices” Follow this instructions:

1. Make sure your AirPods are connected to your iPhone and AirPods tied to your Apple ID.
2. Go to AirPods settings, TURN OFF Find My Network.
3. Go to settings and tap your name/Apple ID and chose FIND MY and then TURN OFF Find My iPhone & TURN OFF Share My Location.
4. TURN OFF your iPhone and turn your iPhone back ON.
5. Go back again to settings and tap your name/Apple ID and chose FIND MY and then TURN ON Find My iPhone and TURN ON Share My Location.
6. Go back again to AirPods settings, TURN ON Find My Network.
7. ALL SET, now you will see your AirPods in Find My Devices like a Normal.

Cheers

Romel Jr

Airpods Pro 2 are crappy. After much hit and trial following settings worked for me-

In Settings->Bluetooth->Air Pods Pro-> Turn off Find my network

yes it is supposed to be turned off and when you click on show in find my you will see it is being tracked.

Steps that helped me fixed the issue:

1. Go to Settings > Bluetooth. Tap on AirPods Pro and tap on Forget the Device
2. Open AirPods Pro and follow the instructions on the iPhone screen. Confirm everything.
3. Go to Find My app and find AirPods. In my case, there were added with the error.
4. Leave the case opened for a while longer (20-30 seconds) until the error disappears.

I also have this issue- despite repeatedly resetting my airpod pro 2.

Each time it will work fine for a few weeks, but will eventually revert to ‘setup incomplete’ in Find My.

I have both 2fa and keychain activated, so thats not the issue.

This issue is clearly widespread, but apple doesn’t seem to be paying attention.

Disabling the Find my network option under the AirPods Pro setting might work. This addresses the “AirPods mismatch” error too. The one enabled for the iPhone under Find my will work also for any paired accessory including the AirPods Pro. Hope this helps.

I get the same too. All sets up fine, then after a while the Airpods whilst in the case disappear from the "Find My" app. Go into Bluetooth settings, click on the AirPods Pro 2, select "See in Find My", still nothing, unless I get hold of the case with AirPods and open it by my phone. It then shows in the "Find My" app, but when selecting it can't give a location because setup is incomplete.

I've reset them twice now and got all the suggested settings set. If this carries on I will most probably return them and get a refund.

I had this issue with the same AirPods, but was able to get it to work with some combination of holding the charging case open with the pairing button pressed, and turning off and back on the "Find My Network" setting in the Settings app > {your AirPods device name}. Hope that helps!

Thanks Romel for the detailed instructions! However, there is a chance that the problem still persists just like me. I went to Genius Bar today and got a replacement even though the AirPods passed all the tests. But when the AirPods was fully charged and I tried to connect, everything was the same, NOTHING CHANGED.

And finally, I just found a solution that might be helpful.

So,

1. connect to another iOS device with the same Apple ID
2. check it on the Find My app, and see if the precise location on your iPhone is working or not
3. disconnect the AirPods from iPad and connect to your iPhone.

That’s all!

I also did a factory reset before every time I paired to a different device. Pretty simple but works for me. Try this if the solution above is not working.

Ronald

Hi there Name001,

Thank you for posting to Apple Support Communities.

We're happy to help.

 Make sure your Apple ID has Two Factor Authentication and iCloud Keychain enabled:

Two-factor authentication for Apple ID

Set up iCloud Keychain

If you're pairing with iPhone, make sure it is updated with iOS 16.0.2 or later: Update iOS on iPhone

If the issue persists, reset your AirPods Pro: How to reset your AirPods and AirPods Pro

If you are still having trouble, contact Apple Support for additional assistance: Contact Apple Support

Take care.

Good afternoon Name001,

It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.

Contact Apple for support and service - Apple Support

Take care.

Facing the same issue but in AirPods Pro Gen 1. Tried contacting the support team, they escalated to their senior advisor and then the almost long hour call was simply dead. Dead, not disconnected.

First they couldn’t come up with a solution for 13 pro’s notifications sound issue, and now this AirPods issue. I’ll have to think about moving back to android again.

I'm also facing this same issue and I have tried all the methods but it didn't work out for me.

Hi! Yeah I did that too and the incomplete setup message went away. I keep my AirPods in the little watch pocket in my jeans and so they are pretty much always close to my iPhone. However right now in Find My it says they were last seen two days ago 13 km away (when I used them last). I am wondering, do they only tell their location if one or both earpieces are outside the case? So if you loose or misplace the case with the earpieces inside, the tracking is useless?