Level 1

27 points

iCloud contact labels changed with latest iOS 16 upgrade

I have been using Apple contacts syncing with my iPhone & MacBook for past 5 years with no issues. Over that time, when I add a contact, I will give it a label for the Phone#, address, and email. For example, I might list 3 phone numbers for a contact and change the labels to be: mobile, work, work fax. Same concept for email and address. These are standard labels in Apple address book. Occasionally I might create a custom label.

With the iOS 16 upgrade, over half my contacts lost their labels and switched to a generic label like: phone, email, address. Now when I want to go message a person that might have 3 phone numbers, I have no idea which one is the mobile number versus a fax number. I’ve tried manually fixing a few from the MacBook side or iPhone side, but after a day the labels switch back to a generic label again.

Anyone have a clue what this is about?

Posted on Sep 25, 2022 4:20 PM

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Lefdavid

Level 1

13 points

Posted on Oct 29, 2022 8:33 AM

If you add your iCloud account in the app Microsoft Outlook on your iPhone, after 6 to 15 hours, the phones, adresses and emails labels of some of your contacts are changing. For example on 30% of my contacts, home address is changed to address, Mobile number is changed to Phone… in my iPhone contact app (but stayed ok on iCloud.com). I have been in contact with Apple support level 2 for 2 weeks before finding the solution to remove iCloud in account in outlook app.

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85 replies

jduchan

Level 1

14 points

Jan 28, 2023 3:13 PM in response to ljpanetta

Adding one more voice to the choir.

My workplace uses Microsoft365 extensively...has anyone tried just moving everything out of iCould and into MS Contacts?

jhp635

Level 1

8 points

Feb 3, 2023 2:43 PM in response to ljpanetta

Me too. What was Apple thinking?

Mar 5, 2023 4:55 PM in response to gkap

No. Those labels are gone. Sometimes, I’ve noticed, if you click on the number to edit it, the label is at the end of the number mixed in with a bunch of other code.

Mar 5, 2023 5:24 PM in response to jduchan

I only have an iPhone. So definitely Outlook on iOS was my problem.

jduchan

Level 1

14 points

Mar 5, 2023 6:04 PM in response to bobbyfromsandiego

Alright, that's good to know. I'll give it a try. Thanks!

weciiiaz

Level 1

18 points

Mar 9, 2023 7:15 AM in response to weciiiaz

Good morning. After deleting two CUSTOM LABELS last night at 1902H, this morning, only 12H later, I find the CUSTOM LABEL "MOBILE" is back, but not "HOME."

DD1509

Level 1

21 points

Mar 10, 2023 7:31 PM in response to Savlajubin

Yes do it! I can’t believe this had been going on for many, many months. With no feedback from anyone at Apple. Very poor on their part. And it’s happening to a critical app for everyone.

Mar 25, 2023 9:29 AM in response to ljpanetta

Is there a fix to this yet? I spent multiple calls with support to try to get this to fix.

Mar 26, 2023 2:37 AM in response to ljpanetta

Good luck with Apple, people!!!!

blakehh

Level 1

8 points

Dec 11, 2022 5:23 PM in response to ljpanetta

I also have had this problem starting with ios 15. I thought maybe it has to do with my google contacts and my iCloud contacts being synced together but I can seem to resolve a fix even removing google.. I worked hard on my cutesy custom labels and they’re all goon… <sad custom label > which soon will revert to <phone>

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iCloud contact labels changed with latest iOS 16 upgrade