Level 1

21 points

Unable to activate eSIM of Airtel on IPhone 13 running on iOS 16.0.2

I have done the whole eSIM process given at https://www.airtel.in/esim more than 10 times now. But receiving following error.

1) When Physical SIM airtel is present and when I try to add the same sim as esim "Unable to activate eSIM. Your eSIM could not be activated. Contact AirTel for assistance".

2) When Physical SIM is some other carrier. I am getting the error saying "Unsupported eSIM. This eSIM is from a network provider that is not currently supported on this iPhone. To use this eSIM, contact your provider and request to unlock this iPhone".

I noticed many people are facing this issue on twitter. I'm pretty much confused if iOS 16.0.2 caused this issue or not. Earlier eSIMs were working fine in airtel. I contact airtel multiple times. They are unable to help and are suggesting there is nothing such as unlocking involved in airtel. Does any one aware of a solution to overcome this issue.

iPhone 13, iOS 16

Posted on Sep 26, 2022 8:03 AM

Top-ranking reply

jillzigga

Level 1

8 points

Posted on Oct 7, 2022 7:57 PM

Hi Nicky, the issue is with iOS. I had issue with airtel eSIM activation. Once you scan the eSIM code it would take few minutes to show you message like unable to activate. once you see this message, wait for two hours or three hours. You should loose the signals on your old phone which was having physical sim or eSim. Then come to you new phone and turn off the line and turn it on. You should get the signals on your new phone. That’s how the work around as of now, until apple address the issue. May be service providers can’t help you out. Hope this should help you.

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71 replies

Nov 22, 2022 9:06 AM in response to laxandsouza

Another case of iPhone 13 from Canada and had to wait for 2 hours for activation to be completed. I didn't face this issue when I did it on my 12 Pro though.

Nov 23, 2022 8:01 PM in response to iam5alwa

Hi, Iam trying on iphone 14pro (US MODEL) with airtel, but still no luck. Did u get the sim activated? Pls advise

rishp

Level 1

8 points

Nov 27, 2022 6:34 PM in response to laxandsouza

what do you mean avoid the error message and turn off and on the esim? If there is an error for me, the e sim does not even get added.

can someone clarify?

thanks

Dec 4, 2022 5:52 PM in response to kushal73

Only Airtel can help.

Dec 5, 2022 11:36 PM in response to Samgallycool

Thanks Sam and iam5alwa. Both my XS and pro max are unlocked versions. I scanned the QR code after 10 mins. I think that’s the mistake I made. Are we supposed to scan it immediately?

iam5alwa

Level 1

12 points

Dec 7, 2022 8:00 AM in response to vishakha129

Glad to know! Enjoy your new device

aromas8

Level 1

8 points

Jan 31, 2023 11:28 PM in response to laxandsouza

i am trying to activate esim airtel in Iphone 14 pro max, getting the error unsupported esim & contact the carrier to request to unlock the iPhone. Anyone please help and advise?

sgr8599

Level 1

8 points

Sep 30, 2022 9:47 AM in response to laxandsouza

any solution?

Oct 17, 2022 7:45 AM in response to iam5alwa

Did it work now? I’m also in the same situation :3

Please help

Oct 17, 2022 7:46 AM in response to iam5alwa

Did it work now? Please help 😕

Jan 6, 2023 2:25 AM in response to laxandsouza

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Unable to activate eSIM of Airtel on IPhone 13 running on iOS 16.0.2