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laxandsouza Author

Level 1

20 points

Unable to activate eSIM of Airtel on IPhone 13 running on iOS 16.0.2

I have done the whole eSIM process given at https://www.airtel.in/esim more than 10 times now. But receiving following error.

1) When Physical SIM airtel is present and when I try to add the same sim as esim "Unable to activate eSIM. Your eSIM could not be activated. Contact AirTel for assistance".

2) When Physical SIM is some other carrier. I am getting the error saying "Unsupported eSIM. This eSIM is from a network provider that is not currently supported on this iPhone. To use this eSIM, contact your provider and request to unlock this iPhone".

I noticed many people are facing this issue on twitter. I'm pretty much confused if iOS 16.0.2 caused this issue or not. Earlier eSIMs were working fine in airtel. I contact airtel multiple times. They are unable to help and are suggesting there is nothing such as unlocking involved in airtel. Does any one aware of a solution to overcome this issue.

iPhone 13, iOS 16

Posted on Sep 26, 2022 8:03 AM

Best reply

jillzigga

Level 1

8 points

Posted on Oct 7, 2022 7:57 PM

Hi Nicky, the issue is with iOS. I had issue with airtel eSIM activation. Once you scan the eSIM code it would take few minutes to show you message like unable to activate. once you see this message, wait for two hours or three hours. You should loose the signals on your old phone which was having physical sim or eSim. Then come to you new phone and turn off the line and turn it on. You should get the signals on your new phone. That’s how the work around as of now, until apple address the issue. May be service providers can’t help you out. Hope this should help you.

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Unable to activate eSIM of Airtel on IPhone 13 running on iOS 16.0.2

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