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iTunes on Windows 10 unable to detect my M1 iPad

Windows is able to detect my iPad but not iTunes.

below are the diagnostics, and i have tried reinstalling itunes few times it does not help.


 Microsoft Windows 10 x64 (Build 19044)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 12.12.5.8
FairPlay 2.20.6
iPod Updater Library [Error:0000000D]
Apple Mobile Device 16.0.0.25
Apple Mobile Device Driver 486.0.0.0
Apple iPod Driver not found.
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

iTunes Serial Number

Current user is not an administrator.
The current local date and time is 2022-09-26 23:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is supported.
Display scaling 100.00

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.19041.789
c:\windows\system32\vcruntime140_1.dll: 14.28.29913.0
c:\windows\system32\msvcp140.dll: 14.28.29913.0
c:\windows\system32\vcruntime140.dll: 14.28.29913.0
c:\windows\system32\msvcp110_win.dll: 10.0.19041.546

**** External Plug-ins Information ****


Bonjour service 3.1.0.1 (333.18) is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {56B67920-BB55-4C5C-AB97-CBE01714F35C}
Description: Intel(R) I211 Gigabit Network Connection
IP Address:
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon Sep 26 22:59:51 2022

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers: 8.8.8.8
8.8.4.4

Adapter Name: {32BAE007-3E28-4D09-A902-84CFD45D20CD}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Adapter Name: {8D988ADE-E847-4310-A9EF-782D7A01E738}
Description: Intel(R) Dual Band Wireless-AC 3168
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Adapter Name: {1161BABE-A963-4EB5-99A3-4CE794B18C8E}
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Adapter Name: {7DD0A0B6-BD5A-428F-A720-77AC83F7C73D}
Description: Microsoft Wi-Fi Direct Virtual Adapter #4
IP Address:
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970

Lease Expires: Thu Jan 1 08:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2022-09-26 23:01:10.


**** Device Connectivity Tests ****

iPodService not found.
Apple Mobile Device Service 529.0.0.6 is currently running.
iTunesHelper is currently not running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone or iPad found.


[Personal Information Edited by Moderator]

iPad Pro, iPadOS 16

Posted on Sep 26, 2022 8:06 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2022 5:57 PM

Try iOS device not showing in iTunes for Windows - Apple Community.


tt2

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iTunes on Windows 10 unable to detect my M1 iPad

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