The photo button on my Smart battery case no longer works when the phone is locked on iOS 16. and 16.0.2. If the phone is unlocked then it opens the camera app and can be used to take photos. When locked, all that happens is that the camera warning LED illuminates, it cannot be used to take photos.
Hey there amac9876,
We'd like to help, but we'll need more details to better understand what's happening, along with ruling out some possible causes:
Cheers!
Yes, same here; ios 16.1, iphone 11 with two different cases.
Apple support suggested going with the cases for warranty which is absurd. All was running fine before ios 16.
They refused to log a bug or offer any kind of assistance.
Yes, same problem here (downloaded iOS 16.1.1 today and hasn't worked since then). I'm very upset about this - the camera hardware button was the reason I switched to Apple in the first place, and has been the reason I don't want to upgrade my phone. I often wear gloves or only have one hand free - could still take pictures, thanks to the camera button. Now all that's gone, thanks to a poor update. I contacted support who tried to give me the impression something must be wrong with my phone (even though I sent them the link to this thread).
I'm really, really hoping this will be addressed in a future update - but I'm not confident that it will, as Apple obviously prefer people to buy new iPhones rather than keep using the old ones. Very angry that it's not even possible to go back to the old iOS version.
1 iPhone 11 Pro Max. Yes it used to work prior to iOS 16.
2 from the photo app accessed by swiping from the Lock Screen it still takes photos
3 have restarted several times with no difference in behaviour.
it no longer starts the camera app when locked but does when unlocked, at least from everywhere I’ve tried.
Hi Chris,
Could you have a look at my post earlier today?
I am confused how to go on with Apple Support and feel disappointed that perfectly good oem hardware is rendered buggy due to poor software.
How can we flag a bug to Apple?
Thank you
Same issue here, this is a major issue for people still not resolve in ios 16.1.1.
I just bought a ricoh gr3x to replace my iPhone 11 pro max, Looks like Apple does not care about this issue.
And I may consider skip iPhone 14 or iPhone 15 cause I don't like bugs and iPhone 11 pro max is good enough for daily photo.
I agree. I love my 11 Pro for everyday photos, and the camera button makes the whole thing usable in all situations. I tried the 13 Pro last year but wasn't happy with it, as it no longer permits deactivating the "smart HDR" which ruined several photos (I'd like to have a say in how much I want my photos edited). Seems this option still hasn't been returned one year on.
I don't expect Apple to provide updates for ever and ever for older phones. But if updates are provided, then I do expect to be able to install them without having to be afraid of losing functions that worked fine previously.
I have an genius bar appointment at my local Apple store this weekend regarding this issue. Will let you guys know what comes of it.
Anyone have an update on this? I am experiencing the same thing with my iPhone 11 Pro and the Smart Case after the update.
Same device
Same trouble
New IOS 16.1 does not fix this
sad 😓
Same here, iPhone 11 Pro, iOS 16.1.
I’m sure this will never be fixed, Apple will sooner suggest you getting an iphone 14😅
hi, any update?
Hi, any update?
Nope, 16.2 same problem
There was a guy who had a Genius Bar appointment. It would have been interesting to know what they told him.
Same issue, iphone 11.
iOS 16 Smart battery Case photo button
