iCloud account
I bought iPhone XR second hand and I restarted the phone and it was asking for iCloud information which aren’t mine… please any help?????
iPhone XR
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User profile for user:
lexOS1
User level:
Community Specialist
Hi Blakkt,
Thank you for participating in the Apple Support Communities. It looks like you came from the following support article: If you forgot your Apple ID password - Apple Support
If you are seeing an Apple ID that isn't yours, this could mean that your device has an activation lock on it. Here are steps to help with that:
- Here's a link with details on what an activation lock is: Activation Lock for iPhone, iPad, and iPod touch - Apple Support
- Since you bought this second hand, here's link with ways to remove it: How to remove Activation Lock - Apple Support
- If you are unable to reach the previous owner or return it, you would not be able to use the device beyond this point.
Have a great day.