You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Kankur2022
Kankur2022 Author
User level: Level 1
4 points

Ipad Pro 3rd Generation (M1 chipset) - Token Factory Iframe problem for Apps

We are getting consistent error “Do you want to download TokenFactoryiFrame?” Only on new Ipad Pro 3rd Generation (M1 chipset) 11”


We have tested using the same version of Safari as the affected devices (15.7) on other ipads but have not been able to reproduce the error.


The ‘TokenFactoryIframe’ error has been reported previously this year, specifically within Outlook web access and effecting Safari users but device dependent one looks odd .

Posted on Sep 29, 2022 5:20 AM

Reply
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,520 points

Posted on Sep 29, 2022 5:53 AM

This appears to be a known Microsoft back-end server issue.

https://www.macworld.com/article/697648/how-to-safari-outlook-tokenfactoryiframe-stop-downloads.html


When using Safari on your iPad, the browser user-agent can operate in one of two modes - these being Desktop or Mobile. When used in Desktop mode, the user-agent presents itself as Safari for a Mac computer. You can verify this for yourself using your Safari browser:

https://whatismybrowser.com




It’s easy to switch between Safari’s browsing modes if a website isn’t functioning correctly. From the desired web-page, touch the aA icon at the left of the Address Bar; this will reveal a menu. From the menu select Website Settings, then select (or deselect) Request Desktop Website, then tap Done. Now refresh the webpage.


The chosen setting will be saved for the selected website - and can be simply reversed if needed.



View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,520 points

Sep 29, 2022 5:53 AM in response to Kankur2022

This appears to be a known Microsoft back-end server issue.

https://www.macworld.com/article/697648/how-to-safari-outlook-tokenfactoryiframe-stop-downloads.html


When using Safari on your iPad, the browser user-agent can operate in one of two modes - these being Desktop or Mobile. When used in Desktop mode, the user-agent presents itself as Safari for a Mac computer. You can verify this for yourself using your Safari browser:

https://whatismybrowser.com




It’s easy to switch between Safari’s browsing modes if a website isn’t functioning correctly. From the desired web-page, touch the aA icon at the left of the Address Bar; this will reveal a menu. From the menu select Website Settings, then select (or deselect) Request Desktop Website, then tap Done. Now refresh the webpage.


The chosen setting will be saved for the selected website - and can be simply reversed if needed.



Reply

Ipad Pro 3rd Generation (M1 chipset) - Token Factory Iframe problem for Apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up