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⏺ If you can't accept iCloud Terms and Conditions... Learn more >
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⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I got a new phone because my old phone died in a tragic accident. I followed the steps on how to restore from icloud data. But when I do so, I get told that there is no data to restore from my icloud. So then I have to just set up the phone as a new phone. More than anything else I want to be able to access my contacts from my old phone. If you can help me, please do
The data you can see on your iCloud drive does not include a device backup. These backups are not accessible in iCloud Drive (or Files on your iPhone) and can be "seen" only by an iOS device when it offers them for restoring to a device.
You seem to have set up your new iPhone without being able to restore from an iPhone backup and I suspect, from your description, "I get told that there is no data to restore from my icloud, that you don't have one" that your limited iCloud space has prevented your old iPhone from performing a successful backup.
On an iOS device you can navigate to Settings > [Your Name] > iCloud > iCloud Backup
This is where you turn on iPhone backups. Under the label "Back Up Now" you will see a date of the last successful backup. As your old iPhone is dead you cannot verify this.
Were you syncing any of your services such as Contacts, iCloud Photos and Calendars? If you were these will be part of your account and should be drawn down to your new iPhone when you sign into your account. Likewise, anything in iCloud drive would be visible to your iPhone in Files. Your other data however might not be recoverable.
The data you can see on your iCloud drive does not include a device backup. These backups are not accessible in iCloud Drive (or Files on your iPhone) and can be "seen" only by an iOS device when it offers them for restoring to a device.
You seem to have set up your new iPhone without being able to restore from an iPhone backup and I suspect, from your description, "I get told that there is no data to restore from my icloud, that you don't have one" that your limited iCloud space has prevented your old iPhone from performing a successful backup.
On an iOS device you can navigate to Settings > [Your Name] > iCloud > iCloud Backup
This is where you turn on iPhone backups. Under the label "Back Up Now" you will see a date of the last successful backup. As your old iPhone is dead you cannot verify this.
Were you syncing any of your services such as Contacts, iCloud Photos and Calendars? If you were these will be part of your account and should be drawn down to your new iPhone when you sign into your account. Likewise, anything in iCloud drive would be visible to your iPhone in Files. Your other data however might not be recoverable.
I know some of the data was backed up. Because my old phone kept telling me I had reached max data capacity of storage on icloud. When I log into my icloud I can visually see that I had 5 gigs of backed up data. For whatever reason none of it wanted to transfer over to my new phone.
Were you backing up your old iPhone to iCloud, or backing up to a computer - or perhaps not backing up at all?
Please Help Me
