Pixelated screen using Apple CarPlay

Found a solution for me :) Posting this from my Google pixel phone everything works perfectly with Android Auto. Good job Apple :/

Also happening on my 2022 VW California Ocean (Transporter T6.1 base vehicle). The issue started happening very occasionally in Aug 2022, but it’s now an immediate failure every time we use Google Maps and Waze. So I did some tests before taking my van into a VW centre to get this checked out. The issue DOESN’T happen if either :

1. Using Apple Maps, not Google Maps.
2. Using Google Maps but not selecting a route.
3. Using Google Maps, selected a route, but vehicle is stationary.

As soon as I use Google Maps with an active route it immediately pixelates, whether using Bluetooth or the USB cable. At the same time my phone gets very warm. Tested on 2 different iPhones, but up to date for updates. No current OTA updates available for the vehicle. A workshop software update is available but my VW centre tells me it’s not to do with CarPlay.

Same issue with iphone xs.

experienced on ios 15 and 16.

Seat Leon 2020 with MIB3 infotainment. Initially it was only Waze. Now it started with Google Maps. Apple Maps working fine. It seems that using those apps slow down the phone and the carplay screen start to slow down more and more. Only solution is to kill the appa from phone.

problem experienced both cabled or wireless. It seems that a google library mixed with infotainment video codec is causing the issue. Really don’t know where to bang my head.

Hello cristiandrg,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with CarPlay. Try the steps listed here to see if they resolve the issue: If you need help with CarPlay - Apple Support

"If you need help with CarPlay 

If CarPlay doesn't work like you expect, learn what to do.

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

1. Check your connection to your CarPlay stereo:

• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
2. Restart your iPhone and your car. 
3. Make sure that Siri is on.
4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support."

We hope this helps.

Cheers!

I made some tests and I got the following results:

• Tiguan 2022 (MIB3) and Iphone 14 Pro (IOS 16.2 + Waze 4.90.0.1) --> screen pixelated
• Citroen C3 and Iphone 14 Pro (IOS 16.2 + Waze 4.90.0.1) --> no problem
• Tiguan 2022 (MIB3) and Iphone 6 (IOS 12.5.6 + Waze 4.78.3.0) --> no problem

So I think either Apple or VW can solve this problem...

Here to bring the good news that after finally getting the software update to version 1896, the pixelated issue on my 2021 Octavia Combi is solved!!! Had to throw in other infotainment issues until the dealer finally wanted to update to 1896. Very frustrating but very happy that this issue is finally resolved and hope all of you reading this topic can benefit from this info.

With this pixelation issue my understanding has been that the head unit manufacturers needed to release a firmware update. The problem comes in where the manufacturer will automatically say it’s an iOS issue and advise you to contact Apple. It then becomes a frustrating cycle of getting pushed back and forth. I had the issue years ago in a Nissan but got lucky because the Regional Service Manager escalated the problem when he noticed it which pushed a firmware update to finally be released. The problem was with the head unit and its issue processing info from the new iOS versus it being an iOS only issue. Not saying definitively this is what’s happening with you all but it’s very likely.

I can also confirm that this happens on my CUPRA Ateca 2022.

I've had this from day 1. I've had a proper play around with this and drawn the conclusion this is specific to this face lift head unit and Google Maps / Waze. My troubleshooting has comprised of the following:

• Tried different phones - Same issue.
• Uninstalled and re-installed Waze and Google Maps - Same issue.
• Exiting Car Play back to the CUPRA menu and then back in temporarily sorts the problem.
• When the screen goes weird, there is a massive lag introduced, as if it's run out of memory.
• Reboots do not help. The problem comes back almost instantly.
• Reboots of the phone also only temporarily solve the issue.
• This issue DOES NOT happen with Apple Maps.
• This issue DOES NOT happen with other cars (I shared a lift with a friend who has a Hyundai and their Waze did not do this once even on a 5hour trip).
• I *Think* Waze uses Google Maps as the platform it build on, so this would make sense as to why this only happens in Google Maps and Waze.

I have a Tiguan 2022 model and the same pixelated issue. My current workaround is to zoom out of google maps a little every time I start up google maps:

1. If you’re getting directions to somewhere, enter the address first and choose your route. After that zoom out of the map a little
2. If not getting directions, just zoom out of the map a little
3. If the map becomes pixelated. Close out Apple CarPlay and get into the main car menu to reset the pixelation issue. And then repeat steps 1 or 2

Hi,

This workaround on Waze seems to be working for me since a couple of days:

• put your maps on 2D (no 3D, no automatic)
• Do not check "automatic zoom"
• Maps type: default

I got not pixelation since then, I'm feeling Waze a bit slower but still usable.

I have got the same issue in my Skoda Octavia 4.

I used to use iPhone 12 Pro and this issue happened only in “yanosik” application (another maps app). It was working fine for Google Maps

But I had to switch to iPhone 11 and I am getting this issue also on Google Maps.

All systems are up to date

I have no idea what to do.

A lot of people with Seat infotainment are having problems with the same thing Apple CarPlay pixilated screen and lagging badly.

My Cupra Ateca is like this (see pic) and seat share same infotainments with VW and Skoda I think

my car is VW Passat Elegance 2021. I'm facing same issue for 10days. It was working perfectly but suddenly the car play screen start pixelated.

I did everything but it is still like these below... I hope new IOS release soon.

same problem: iOS 16.1 but it also happened in the iOS 15.x - I upgraded to see if it would be fixed with a new iOS but no. iPhone XS.

Car: seat Leon station car sports tourer, wireless. Car software is fully up to date.

Same problem also wirh IOS 16.1.1. Wifi or cable.

You need to press APP button to refresh and “clean” the pixelation noise, but after a while it reappears.

More over, there is akways a “delay” on car position desplayed.