iPhone 14 Pro Max Freezing

I am having same issue my 14pro max freezes while i open an app, things on screen are ok but nothing works can’t scroll, tap or click it like no response at all. i have to close the app and reopen it again. This happens multiple times a day. When it froze multiple times a day

ios 16.3.1

I have this problem. I brought it into Apple and their straight faced advice was to reset my phone to factory settings and set it up as a new phone, not using my backup…

How do I demand a warranty replacement? I didn’t have this problem on my 12 Pro. Wish I hadn’t upgraded

Dude, why are you stating the obvious??? Iphone 12 Pro freezing again and again after 16.1.1 update

Everyone on the forum is facing constant freeze issue after 16.1.1.

Please note below items cannot be done due to iphone freezing after. 2,3,5 mins:

1. Cannot backup phone
2. Cannot update to 16.1.2
3. Hard reset doesn't solve issue as freezing happens every other min or so.
4. Before suggesting keep in mind that this event happening right after 16.1.1 update so it is a update issue and not hardware issue.

Having same issue as well. It seems it’s affecting both iPhone 14 Pro and the Pro Max. I’ve tried troubleshooting with multiple iPhones from iPhone 12 and up. Only issue is affecting the iPhone 14 Pro devices. Under a benchmark test the cpu is having issues on both devices. Apple is surely aware of the issue and needs to quickly find a solution because many folks are having this issue. One of my clients literally went back to there iPhone 12 because it’s quicker and more reliable. All iPhones were tested with iOS 16.3.

This is happening to me too ALL THE TIME. I couldn’t even restart the phone for 2 hours as it sat on the screen to “slide to restart”. It’s infuriating and I have no idea what to do. I’m on 16.1.1 and on an iPhone 14 Pro Max. Anybody able to sort this?

Hi tyler82,

Welcome to Apple Support Communities. We suggest following the steps per the Apple Support article to resolve this trouble you're having: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

"1. Close and reopen the app

2. Restart your device

3. Check for updates

4. Delete the app, then redownload it"

If the issue persists, reach out to Apple Support directly for assistance with looking in to the behavior. You can use the following link to reach out: Contact Apple for support and service - Apple Support

Best regards.

Just got my iPhone 14 pro max a few days ago and all it’s been doing is force closing apps and freezing up. I’m on the newest update and I have done all of the steps shown in this thread. Still happens. Gah!

Maybe it is just your devices? I have this phone and I’ve never had an issue like that. Have you tried doing a hard reset and wiping the device back to factory settings? Setting up with a new device rather than from a back up or like the test to see if the issue is with the phone itself or the software

having work in technical support for 15 years, I can tell you that many devices out of the box will have issues within a short amount of time if they are defective. Perhaps your device is defective if it was having those issues straight out of the box.

The issue is either going to be software or hardware, and when devices have problems relatively soon after purchase that usually points to a hardware problems

Im too facing the same issues.

call answering slider freezes while in an incoming call.

some app freezes and im unable to go back or cancel.

network is very slow compared to android phones.

instagram breaks when using a template after loading multiple videos

im having 14 pro max UAE version in india and having both physical and esim

and not able to see 5g option in bangalore, india

TLDR; try turning off haptics in iOS system settings. Solved the freezing issues for me.

Long version:

I am experiencing this freezing too. Often immediately when unlocking the screen of my iPhone 14 Pro Max or when using the app switcher.

Today I had the freezing again while playing Brawlstars. After only a few seconds in the game the screen froze but the sound continued to play. Sometimes after 10-15 secs the screen unfreezes and I could play again for 20 secs before it froze again. Needless to say it was unplayable.

After a few minutes of trying to figure out whats going on I noticed that the freezing always occured when pressing the fire button or when getting hit. This causes the haptics engine of the iPhone to fire impulses. The haptics engine also fires impulses when switching apps or unlocking the phone.

So I went into the system settings and turned off the system haptics and the two other haptic settings and after doing so the freezes were gone. Hope it helps.

I have exactly the same issue. With iOS16.2 when closing a call, the screen freezes and it frees up after about 20sec. It is quite annoying and never had something similar with 12 pro MAX.....

I have a 14 PRO MAX...

Cheers

I am the CTO for a company with over a thousand employees. It's not a great day when the CEO tosses his iPhone 14 Pro Max on my desk and says he's finished with Apple. Our infrastructure is Apple friendly and we've invested a lot of capital into the 14s. I've updated, tweaked settings, factory reset, and everything I could think of. There seems to be no fix for the freezing issues. Often when you're on a call you can't switch over or get access to the call settings. The 14 Pro Max seems not to want to pick up Airpods and the amount of dropped calls is frustrating. Our fleet of 13's are working fine so it's certainly something with the 14s. Hope is not a strategy but I'm pulling for 16.3.

I thought I wasn't the only one. Weird that my other friends with one aren't having an issue. I wonder if it is a hardware issue with some that were manufactured at a certain time. I am currently trying an erase all, and starting over with a backup. I hope that fixes it, but hearing these replies I am not sure that it will.

My iPhone 14 pro max works fine except for when I am using google maps, Apple Maps or Waze. Any GPS enabled app seems to freeze up while it is being used. We just went on a very long trip and I cannot tell you how many times we missed exits on account of the gps enabled maps app freezing up for seconds to minutes at a time. I need this fixed asap because I also use this phone and the gps enabled apps for my job and I cannot have them freezing up like this.