Crash report

On logging into my system nowadays I keep getting crash reports like this. How do I solve this?


Posted on Oct 3, 2022 7:28 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2022 11:21 AM

Hello JoeJosinho,


Welcome to Apple Support Communities!

We want to help make sure your MacBook Pro is working perfectly and not restarting unexpectedly.


Start with the steps here to help isolate and resolve the software issue:

"If the kernel panic is caused by a known problem, the faulty software is identified. To make sure that this software doesn’t continue to cause kernel panics, move it to the Trash.

If the faulty software is not identified and your Mac continues to experience kernel panics, try the following:

  • Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.
  • Uninstall any plug-ins or other enhancement software from manufacturers other than Apple. If you recently updated macOS or an app, plug-ins and other software that worked in the past may no longer be compatible. Read the manufacturer’s documentation (including Read Me notes) to be sure the software is compatible with your version of macOS.
  • Disconnect all devices except for an Apple keyboard and mouse. Remove hardware upgrades from other manufacturers, such as random-access memory (RAM) and Peripheral Component Interconnect (PCI) cards. Then try restarting your Mac.
  • If this resolves the issue, reconnect one device at a time, restarting your Mac after reconnecting each one, until you determine which device is causing the problem.
  • Use Apple Diagnostics to diagnose problems with your computer’s internal hardware, such as the logic board, memory, and wireless components. See the Apple Support article Use Apple Diagnostics to test your Mac."


This Apple Support page has the full details: If your Mac restarts and a message appears - Apple Support


We hope this helps to quickly resolve the issue to stop the restart and crash reports.

Please let us know if you have further questions.

Cheers!


2 replies
Question marked as Top-ranking reply

Oct 5, 2022 11:21 AM in response to JoeJosinho

Hello JoeJosinho,


Welcome to Apple Support Communities!

We want to help make sure your MacBook Pro is working perfectly and not restarting unexpectedly.


Start with the steps here to help isolate and resolve the software issue:

"If the kernel panic is caused by a known problem, the faulty software is identified. To make sure that this software doesn’t continue to cause kernel panics, move it to the Trash.

If the faulty software is not identified and your Mac continues to experience kernel panics, try the following:

  • Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.
  • Uninstall any plug-ins or other enhancement software from manufacturers other than Apple. If you recently updated macOS or an app, plug-ins and other software that worked in the past may no longer be compatible. Read the manufacturer’s documentation (including Read Me notes) to be sure the software is compatible with your version of macOS.
  • Disconnect all devices except for an Apple keyboard and mouse. Remove hardware upgrades from other manufacturers, such as random-access memory (RAM) and Peripheral Component Interconnect (PCI) cards. Then try restarting your Mac.
  • If this resolves the issue, reconnect one device at a time, restarting your Mac after reconnecting each one, until you determine which device is causing the problem.
  • Use Apple Diagnostics to diagnose problems with your computer’s internal hardware, such as the logic board, memory, and wireless components. See the Apple Support article Use Apple Diagnostics to test your Mac."


This Apple Support page has the full details: If your Mac restarts and a message appears - Apple Support


We hope this helps to quickly resolve the issue to stop the restart and crash reports.

Please let us know if you have further questions.

Cheers!


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