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I Connected the iPad to the computer but am lost as to what to do. My computer is updated with iTunes 12.10.11 and says it’s up to date. When I click on update iPad the message says to update your I pad to iOS 15.7 you need to install the latest version of iTunes. I only have the iTunes App, and the music app. I don’t have iTunes on the iPad. And I can’t get past the black screen with the support.Apple.com/iPad/restore
iPad Air 2, iPadOS 15
Your computer and version of Windows and iTunes is, most likely, too old to upgrade your iPad to the latest iPadOS.
You will have to seek help from a good friend or family member, with a full Mac or Windows PC, with a more recent version of mac/MacOS or newer Windows OS version, to help you out
OR
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.
OR, alternatively, use the “Get Support” link, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.
Apple Store employees will be glad to help/assist you.
Sorry & Best of Luck to You!
Your computer and version of Windows and iTunes is, most likely, too old to upgrade your iPad to the latest iPadOS.
You will have to seek help from a good friend or family member, with a full Mac or Windows PC, with a more recent version of mac/MacOS or newer Windows OS version, to help you out
OR
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.
OR, alternatively, use the “Get Support” link, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.
Apple Store employees will be glad to help/assist you.
Sorry & Best of Luck to You!
You need to have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina, or later macOS, installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application initiate the restore of your iPad.
Tap all links below.
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Be advised that if your iPad went into restore mode, and you do not have ANY previous data backup frommthat iPad, ANY data that was stored on that iPad is, now, permanently gone.
Sorry.
Make sure your iPad is, at least, charged to 50% or greater to attempt this.
Also, make sure your iPad has, at least, between 6-8 GBs of free internal data storage space for downloading and installing a major iOS/iPadOS upgrade.
Make sure your desktop/laptop computer has plenty of internal drive storage space, also.
If you can't update or restore your iPad - Apple Support
If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out
OR
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.
OR, alternatively, use the “Get Support” link, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.
Apple Store employees will be glad to help/assist you.
Best of Luck to You!
iTunes on the computer needs to be updated.
What version of Windows is on the computer?
Which version of iTunes?
I have windows 7 with the most updated version of iTunes for windows 7. I only use that computer for music and pictures
Windows 7. iTunes version 12.10.11. I run an update and it says it’s up to date
If I download ITunes to my new computer and connect the iPad do you think that would work?
If you have a newer computer and make sure you download the most recent version of iTunes available, that has a better chance of success.
Good Luck!
I downloaded iTunes to my new computer and was able to restore! Thanks for all the suggestions
Awsome!!!
Glad this all, finally, worked out for you and your iPad.
I have iPad Air that apparently needs to be restored.
