Hello christinefrommenifee,
Thank you for reaching out in Apple Support Communities. You've done an excellent job with the troubleshooting steps that were performed. One additional step we recommend to further isolate this behavior is to ensure that your Apple TV is updated to the latest version of tvOS 16. This helps to provide software improvements that may help. Here's how to update your Apple TV:
Update your Apple TV automatically
You can set your Apple TV to automatically install new updates when they're available.
- On Apple TV 4K or Apple TV HD: Go to Settings > System > Software Updates and turn on Automatically Update.
- On Apple TV (3rd generation): Go to Settings > General > Software Updates and turn on Update Automatically.
Update Apple TV 4K or Apple TV HD
1. Go to Settings > System > Software Updates and select Update Software.
2. If there's an update, select Download and Install.
3. Wait for your Apple TV to download the update. Don't disconnect or unplug your Apple TV until the update completes.
After the update downloads, your Apple TV will restart, prepare the update, then install it. When the update is complete, your Apple TV will automatically restart again.
Update Apple TV (3rd generation)
1. Go to Settings > General > Software Updates and select Update Software.
2. If there's an update, download and install it.
3. Wait for your Apple TV to download the update. Don't disconnect or unplug your Apple TV until the update completes.
After the update downloads, your Apple TV will restart, prepare the update, and install it. When the update is complete, your Apple TV will automatically restart again.
Following these steps may help and are outlined here for you to reference: Update your Apple TV - Apple Support
Kind regards.