Adding Microsoft Exchange account to Ipad

I recently upgraded my iphone from a 6S to 13. Everything moved over smoothly. However, I am now unable to access/add my Microsoft Exchange account to my Ipad Pro. I have tried the following steps Settings>Mail>Accounts>Add Account> tap Microsoft Exchange, enter email and description tap on Next then I receive a popup - Cannot Create Account An identical Exchange account already exists.

I believe I took the same steps as outlined above when setting up my Exchange account on the iphone 13.

iPad Pro 9.7-inch WiFi

Posted on Oct 5, 2022 1:42 PM

Top-ranking reply

claire504

Community Specialist

Posted on Oct 7, 2022 6:38 AM

Hi there, Golden-G.

To confirm, you do not see your account already added in Settings > Mail > Accounts? We're asking this based off the message you are seeing after you type in your email and description. Also, if you restored a backup to your iPad Pro, the account may already be there. It may just need for you to input your password.

If you still receive that error and do not see the account on the Accounts screen, you could see if restarting your iPad Pro may help: Restart your iPad - Apple Support Restarting can seem like a simple step, but it can refresh the iPadOS and sometimes resolve unexpected issues.

Let us know how those steps go or if you've already tried those steps.

Take care!

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Adding Microsoft Exchange account to Ipad

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