trouble logging in to apple music

nejen131 Said:

"trouble logging in to apple music"

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Q2. "I have a bunch of music files stored on there and can't access them. I just checked and that laptop is running an older OS. It's on Catalina 10.15.17. Some reason it won't let me update it. Might be that's the problem..."

A2. About Updating a Mac:

Read the following...

Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support

B. How to Verify:

I. Reveal your Model:

What is the Model of your Mac? To find out...

1. Go to: Apple menu
2. Click: About this Mac
3. View: Second Line-Down

then...

II. Compare the Results:

See if the Model you found is shown here:

• macOS Monterey is Compatible with these Computers - Apple Support
• macOS Big Sur 11 Hardware Requirements - Apple Support
• macOS Catalina 10.15 - Hardware Requirements - Apple Support

III. If Compatible:

• Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

nejen131 Said:

"trouble logging in to apple music"

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Q1. "When I try to log in to music on my work laptop, I can't. I enter my password and the little window just pops back up. I've double and triple checked my password, and it's correct. I've restarted the laptop, that doesn't work..."

A1. Boot in Safe Mode:

[Hold Down: shift key, upon boot], In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install.

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tt2

Often the way. 🙂

tt2