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Level 1

4 points

Software update not working

It keeps saying I’m not connected to Wi-Fi but I am

iPhone XR

Posted on Oct 5, 2022 11:10 PM

Top-ranking reply

Community+ 2024

Level 10

413,956 points

Posted on Oct 5, 2022 11:11 PM

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

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