You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Orange dot on iPhone 12 disappearing and making phone go silent for 5-10 seconds during calls

I'm not sure if this is an iPhone issue or a carrier issue but on almost every call lately the orange dot that indicates my microphone is in use disappears and when it does all audio of the conversation goes silent. When I see it come back, I am able to hear and participate in the conversation again. This is getting extremely frustrating because I work from home and this is really the only phone I have. I'm not sure what is going on or how to fix it. Any troubleshooting tips would be greatly appreciated.

iPhone 12 mini, iOS 15

Posted on Oct 6, 2022 12:00 PM

Reply
1 reply

Oct 7, 2022 6:02 PM in response to The_Riblet

Hi The_Riblet,


Welcome to Apple Support Communities. There are steps available that may help. Our recommendation is to ensure that your iPhone is updated to the latest version of iOS 16.0.2. This helps to provide software improvements that may help. Once your iPhone is updated to the latest software version, you'll want to check and see if there's updates available for the carrier settings on your iPhone. Performing these two steps, along with contacting your wireless provider can help resolve your issue. Here's how to perform each step:


Update your iPhone or iPad wirelessly

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. Choose the software update that you want to install. You can choose to stay on iOS or iPadOS 15 and still get important security updates. Or you can choose the option to upgrade to iOS or iPadOS 16.

The Settings app on iPhone showing options to update to iOS 15.7 or iOS 16.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.


Manually update your carrier settings on your iPhone or iPad

Carrier settings updates let your carrier provider update carrier network and related settings to improve cellular network connectivity and performance. Carrier settings updates can also add support for new features like 5G or Wi-Fi Calling.

When a carrier settings update is available, you'll be prompted to install it. Installation takes less than one minute, and you can keep using your device normally. If your carrier releases a mandatory update, you'll see an OK button instead of an Update button to let you know that the update was downloaded and installed.

If you dismiss the installation notification, you can manually update carrier settings by following these steps:

1. Make sure that your device is connected to Wi-Fi or a cellular network.

2. Tap Settings > General > About.

3. Follow the onscreen instructions to install your carrier update.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier. To see additional carrier information, tap the version number. To verify that you have the latest carrier settings installed, contact your carrier.

These steps are outlined here: Manually update your carrier settings on your iPhone or iPad - Apple Support


We look forward to hearing back from you with an update.


Kind regards.


Orange dot on iPhone 12 disappearing and making phone go silent for 5-10 seconds during calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.