My iPhone was stolen cell that another phone with new number and I wasn’t able to use my old iCloud because I couldn’t get the verification code because I no longer have the phone I need all of my photos are so my phone numbers I have no idea what to do how to retrieve them I have very important documents that I need off the phone
iPhone 12, iOS 15
See the following from Two-factor authentication for Apple ID - Apple Support
What if I can't access a trusted device or didn't receive a verification code?
If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.
If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.
If I can't sign in, how do I regain access to my account?
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.
If you generated a recovery key, you can use your recovery key to regain access to your account instead. Learn more about using a recovery key.
See the following from Two-factor authentication for Apple ID - Apple Support
What if I can't access a trusted device or didn't receive a verification code?
If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.
If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.
If I can't sign in, how do I regain access to my account?
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.
If you generated a recovery key, you can use your recovery key to regain access to your account instead. Learn more about using a recovery key.
There are a few alternate methods to obtain the verification code. Take a look at the following support article:
Just to be sure I understand. Are you saying that you have been syncing your iPhone's photos to iCloud, and now that your iPhone has been stolen, you are no longer able to access your old Apple ID that was used by that phone?
If so, you will need to contact Apple Support directly for assistance with this matter. To do so, simply select the "Get Support" link in the upper right-hand side of this forum's web page to get started.
You need to contact Apple Support directly. We are not Apple employees here and there is little that we can do to assist you with this matter.
You keep telling us the same thing. Again, we can't really help you with this issue. Please contact Apple Support directly. I have already provided you with the link ... but here it is again: Apple Support
I have a iPhone 12 . Before the iPhone 12 I had the iPhone SE I lost the phone and I was also on my uncles phone playing he’s actually with T-Mobile as well so I went on and got on my daughter plan she’s also with T-Mobile now the thing that’s going on my iCloud from my previous phone that was lost when I sign into the new phone it tells me check my old phone for the confirmation number so I can download my photos and numbers so I put that in
keyonda3 wrote:
I am under a new person account
Wow, the discussion above suggests using other people’s devices. And this quote means you changed your identity. So naturally, all this will lead to extreme difficulty, if not impossibility, in determining what are “your” possessions (documents, etc).
An Apple ID should be used by exactly one person. An Apple ID can indeed be modified (such as when using a different email account), but one should never be “under a new person”.
Good luck.
Every time I put my email into my new phone it’s telling me to put in a four digit code that they’re sending to my number that I no longer have a don’t have the phone it was stolen I need help receiving my photos and pictures
keyonda3 wrote:
I have very important documents that I need off the phone
Therefore, surely you have backed them up. Restore your backup to your replacement iPhone.
I have a new phone and I am under a new person account it will not let me download my old pictures and numbers from my iPhone I had for two years I need help
Yes that’s basically what I’m saying I signed into my email
[Personal Information Edited by Moderator]
I need help receiving my photos and pictures
