MacBook delivery issue

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Level 1

4 points

MacBook delivery issue

I ordered a MacBook Air for my mom directly from Apple. When I went to unlock the courtyard on the morning of the delivery day (so I could sign for the package), I discovered that the carrier had already delivered it and had tossed it over the gate. (The carrier is an overnight service.)

Looking into this issue, I read online that Apple packs them extremely well, that they frequently get tossed about and dropped by carriers, and that it'll probably be fine. However, my mom is very worried about it and wants me to exchange it for the same model at the Apple store. (It's the base model, and they have it in stock.) Will they exchange it for us without a problem, or will they ask us to file a claim with the carrier, or...? My mom has OCD tendencies, so it's best I get her a different one. TIA.

Posted on Oct 6, 2022 12:57 PM

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Answer 1

ku4hx

Level 7

23,694 points

Oct 7, 2022 7:05 AM in response to zandeau

Opened or not, the clock is running. We had an exchange immediately at a local store.

If you choose to return it, you can purchase another in any color.

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Answer 2

ku4hx

Level 7

23,694 points

Oct 6, 2022 1:19 PM in response to zandeau

If you are within the "free" return period, contact Apple and get advice on doing just that.

If you are outside the return period, there is nothing to do until and unless there is an actual problem. You have a 1 year warranty and can purchase AppleCare + extend warranty. I suggest you do that.

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Answer 3

Oct 6, 2022 12:59 PM in response to zandeau

You can try asking for a replacement.

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Answer 4

zandeau Author

Level 1

4 points

Oct 6, 2022 2:33 PM in response to ku4hx

Thanks. Yes, we're within the 14-day return period. I just wanted to get an idea of how they're likely to handle it. If they're not going to do a quick exchange, we may just exchange it for a different color. We haven't opened it yet, btw.

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MacBook delivery issue

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