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oldvelvet Author

Level 1

5 points

prime video app will not open on Appl TV

The Prime Video app suddenly will not open... has been working

Apple TV 4K

Posted on Oct 7, 2022 12:58 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,100 points

Posted on Oct 7, 2022 2:50 PM

Verify that the Apple TV system software is up-to-date. Update your Apple TV - Apple Support

Verify that the Prime Video app is up-to-date. If it is updatable, then the app would show in the App Store app with an [Update] button instead of an [Open] button.

Verify that Settings﹥Apps﹥Automatically Update Apps﹥ is still set to On.

Else try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

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prime video app will not open on Appl TV

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