How to do a hard reset?
iPhone XR
Hi there Ryan723,
If your iPhone appears to be stuck on the Apple logo and showing a progress bar after you attempt to update it, you'll want to start by making sure you've followed the correct steps to force restart it:
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
You'll find these steps here: If your iPhone won't turn on or is frozen - Apple Support
If that doesn't seem to help, work through these steps to resolve the issue:
1. Make sure that the progress bar on your iPhone screen hasn't moved for at least one hour.
2. If the progress bar hasn't moved for more than one hour, connect your device to a computer, then put your device into recovery mode with these steps:
- iPhone 8 and later: Press and release the Volume Up button. Press and release the Volume Down button. Press and hold the Side button. Keep holding the Side button until you see the recovery mode screen.
- iPhone 7 and iPhone 7 Plus: Press and hold both the Volume Down button and the Sleep/Wake button. Keep holding the Volume Down button until you see the recovery mode screen.
- iPhone 6s and earlier: Press and hold both the Sleep/Wake button and the Home button. Keep holding the Home button until you see the recovery mode screen.
3. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. When asked to update or restore, choose Update. This will update your device to the latest version of iOS. If you choose Restore, it will erase your iPhone.
Have a look at this link to view these steps: If your iPhone is stuck on the Apple logo - Apple Support
If the issue persists, you'll want to reach out to Apple directly for more help. This link will help you get started: Contact - Official Apple Support
Take care.
Hi there Ryan723,
If your iPhone appears to be stuck on the Apple logo and showing a progress bar after you attempt to update it, you'll want to start by making sure you've followed the correct steps to force restart it:
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
You'll find these steps here: If your iPhone won't turn on or is frozen - Apple Support
If that doesn't seem to help, work through these steps to resolve the issue:
1. Make sure that the progress bar on your iPhone screen hasn't moved for at least one hour.
2. If the progress bar hasn't moved for more than one hour, connect your device to a computer, then put your device into recovery mode with these steps:
- iPhone 8 and later: Press and release the Volume Up button. Press and release the Volume Down button. Press and hold the Side button. Keep holding the Side button until you see the recovery mode screen.
- iPhone 7 and iPhone 7 Plus: Press and hold both the Volume Down button and the Sleep/Wake button. Keep holding the Volume Down button until you see the recovery mode screen.
- iPhone 6s and earlier: Press and hold both the Sleep/Wake button and the Home button. Keep holding the Home button until you see the recovery mode screen.
3. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. When asked to update or restore, choose Update. This will update your device to the latest version of iOS. If you choose Restore, it will erase your iPhone.
Have a look at this link to view these steps: If your iPhone is stuck on the Apple logo - Apple Support
If the issue persists, you'll want to reach out to Apple directly for more help. This link will help you get started: Contact - Official Apple Support
Take care.
My XR doesn’t complete the update. It has been stuck for 2 days. It does not have cellular service. The phone is used by my granddaughter for games and face time. I have done the hard reset, volume up volume down and power, it still gets frozen. Help
