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santana53 Author

Level 1

4 points

I bought a phone second hand and they don’t know the Apple ID

iPhone 11 Pro Max

Posted on Oct 8, 2022 4:08 PM

Top-ranking reply

Axel Foley

Level 10

149,850 points

Posted on Oct 8, 2022 4:09 PM

You have run into the security feature of the iPhone known as The Activation Lock. You will need the Apple ID and Password that the iPhone is asking for to remove the Activation Lock. Without this information, you are not going to be able to use that iPhone.

Axel F.

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I bought a phone second hand and they don’t know the Apple ID

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