Facetime issues

Hello leegcheo,

Does the issue happen from the FaceTime app and Messages app?

Use Group FaceTime on your iPhone, iPad, and iPod touch - Apple Support

Start a Group FaceTime call from the FaceTime app

1. Go to Settings > FaceTime, and make sure that FaceTime is on.

2. Open FaceTime and tap  New FaceTime.

3. Enter the contacts you want to call.

4. Tap the Audio button  or  FaceTime.

You can add up to 32 people to a Group FaceTime call.

Start a Group FaceTime call from the Messages app 

1. Open Messages and start a group conversation. Or go to an existing group conversation.

2. Tap the FaceTime button  in the upper-right corner.

3. Tap FaceTime Audio  or FaceTime Video .

You can add up to 32 people to a Group FaceTime call.

If so, and you're following those steps, and still not able to use Group FaceTime, you'll want to contact Apple Support.

Apple Support

Take care!

Hi leegcheo,

For help with making a call using FaceTime, test the information below found in the article here: If you can't make or receive a FaceTime call on your iPhone or iPad

"Check whether a FaceTime feature is available

• FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.
• Call forwarding isn't available with FaceTime.
• A FaceTime call can't be switched into a phone call or a FaceTime audio call. To do this, end the current call and then make a new call.
• Make sure there isn't a FaceTime outage."

If all requirements are met continue with the remaining steps, you can also pass along the article to the person you're attempting to FaceTime with.

You'll also want to ensure the contact you're attempting to FaceTime isn't blocked. Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch - Apple Support

If the issue continues, reach out to Apple Support directly to further assist.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Best.