Face ID
My Face ID does not work anymore
User profile for user:
Nicholas_B2
User level:
Community Specialist
Hi abayomi82,
The steps in this article may help if Face ID isn't working as expected: If Face ID isn't working on your iPhone or iPad Pro
Suggestions from the article:
- Check for updates
- Check your Face ID settings
- Check that nothing is covering the TrueDepth camera
- Make sure that your face isn't blocked
- Make sure that you're facing the TrueDepth camera
- Restart your device
- Add an alternate appearance
- Reset Face ID
If you need more help, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Get Support, or by calling the most applicable phone number from this list: Contact Apple for support and service.
Best regards.