For some reason, my phone won’t make FaceTime calls using cellular. I’m currently using the latest update, and my phone is a 12 model. Everything in cellular is turned on, but I still can’t do it.
iPhone 12
Hey there alananogueira,
To clarify, is this a new issue or have you been able to use FaceTime in the past?
Also, we recommend using the troubleshooting steps below to help get connected via FaceTime again:
Check whether a FaceTime feature is available
• FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.
• Call forwarding isn't available with FaceTime.
• A FaceTime call can't be switched into a phone call or a FaceTime audio call. To do this, end the current call and then make a new call.
• Make sure there isn't a FaceTime outage.
Update your FaceTime settings after you set up a new device
If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.
If you have issues with Messages after you set up a new device, you can also update your Messages settings.
Should the issue persist, continue with the steps under "If you still need help" here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
Take care!
Hey there alananogueira,
To clarify, is this a new issue or have you been able to use FaceTime in the past?
Also, we recommend using the troubleshooting steps below to help get connected via FaceTime again:
Check whether a FaceTime feature is available
• FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.
• Call forwarding isn't available with FaceTime.
• A FaceTime call can't be switched into a phone call or a FaceTime audio call. To do this, end the current call and then make a new call.
• Make sure there isn't a FaceTime outage.
Update your FaceTime settings after you set up a new device
If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.
If you have issues with Messages after you set up a new device, you can also update your Messages settings.
Should the issue persist, continue with the steps under "If you still need help" here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
Take care!
My iPhone won’t make FaceTime calls using cellular.
