After upgrading iOS 16.0.2 phone crashed

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After upgrading iOS 16.0.2 phone crashed

As my iphone 13 pro crashed without any physical demage suddenly I noticed my screen turned black & yellow non stop flickering.

Due to this continuous flickering phone became very warm and I was unable to make the phone off as the display was flickering without showing anything.

When i tried to call my number from another mobile it was not ringing infact no response from that phone i was trying to call.

I want a replacement as there is no physical demage from my end.

Don't know what resolution apple will provide but i will not accept the same handset if repaired as I don't have any nearest service centre in my town and I need to travel more than 350 kms to reach my nearest service centre.

And due to this reason i will not accept the same handset in repaired condition as it became very warm and I feel it is very risky to use the same handset again.

iPhone 13 Pro, iOS 16

Posted on Oct 9, 2022 10:27 AM

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Answer 1

AnnieL2

Community Specialist

Oct 10, 2022 2:40 PM in response to sumanfamous

Good day to you sumanfamous,

If your device is not starting up as expected or even is unresponsive to your attempts to power it off, the following article has some steps that may help. If your iPhone won't turn on or is frozen

The first section of the article are the steps to attempt a force restart. For an iPhone 13,

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button until you see the Apple logo.

4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.

5. If your phone still doesn't turn on, contact Apple Support.

Then, if your iPhone does power on, but will not start up to the Lock Screen, the next section, ‘If your iPhone turns on but gets stuck during start up’ goes over how to use a computer to reinstall the update/software.

Should the issue persist at that point, the recommendation per the article is to reach out to Apple Support. There are two links in the article to do that or you can use this one - Contact Apple Support.

Alternatively, you can use this link to look at service options for your region - iPhone Service & Repair.

Thanks.

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After upgrading iOS 16.0.2 phone crashed

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