AOL app password GENERATOR no longer working - 10-9-2022 and earlier

I spent quite some time on the phone with AOL's unhelpul desk yesterday. I was told that the change in Oct was intentional - basically designed to drive usage of their website - and that repeated daily logins through the website would reset the generate app password. Apparently it can be anywhere from 1 day to 1 month. (I guess once the AI decides you've been exposed to enough spam?) It hasn't yet worked for me and I'm losing money since I use this for my business and I can't find my real emails due to all the spam AOL doesn't filter out. I'm marginally hopeful I'll be able to access Outlook again within the month.

As of November 26 2022, AOL password generator is working. I just added my email to my outlook 2021. It’s working folks

Here's what I think. Apollo Global Management purchased Yahoo and AOL (Verizon) Sept 2021. By May 2022 people started complaining that they couldn't generate AOL app passwords. It is my guess that Apollo wants to make a profit from their email users by pushing users to their web server (in other words, make you go to Yahoo or AOL) to access email. That way, you'll have to look at the ads. And that way, they make money. Otherwise, there is no profit in maintaining the Yahoo/Verizon emails.

Here's a write up from the ATT / Yahoo perspective. https://tinyurl.com/yc5p55a7 Same thing happened to Yahoo users. Now it's us Verizon users who not get emails forwarded to their ISP provider (and thus into Outlook or Thunderbird).

It is just so very painful so have to change your email after 25 years. Mine was clean and simply.

J

Agree 100%. The "Helpful" button is greyed out here but that observation is definitely helpful.

Keeping the scream going through Twitter might help, while tagging @aolmail & @aolsupporthelp. To be fair, they'll just tell you to DM them where they'll then probably ask you for money so they can tell you pretty much what we've covered here and that there's no ETA for the fix.

Well just wanted to add some more data points to this issue. I got a new PC (Windows 11) back in Dec 2021, so almost a year ago. Worked with AOL to set up my 3 @verizon.net accounts to work with Outlook. It took hours over the phone with the tech, but we finally got it working for all 3 of my accounts.

Then, on 11/15, while Outlook was syncing up my 3 accounts, I get the Outlook message of:

Task 'Synchronizing subscribed folders for XXXXXXXX@verizon.net.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for XXXXXXXX@verizon.net. Error: Cannot connect to the server. If you continue to receive this message, contact you server administrator or Internet service provided (ISP).'

This is only happening with 1 out of my 3 @verizon.net email accounts. The other two send/receive emails no problem. I didn't make any changes to my PC, and I know it's not a firewall or software/Outlook issue since the other 2 email accounts are working fine. All 3 were set up the same way and no changes have been made on my PC nor in Outlook. Just stopped working for this account on 11/15.

So I called AOL Support, they had me go to the password.aol.com site, log in with the problem email address and then try to "Generate App Password". And like nearly everyone here, I get the message of "Sorry, this feature is not available right now!"

So I guess it's going to be a matter of trying this every day at random times in the hope it will generate one for me.

Fun times.

Cintoman

What is not working ?

This is how I set mine up and it works fantastic !

Hope its that simple for you if this is what you are trying to accomplish

1. Create an outlook address thru Microsoft
2. Set this up in outlook
3. Forward your aol address to the outlook address !

I was able to generate an AOL app password today March 1 at approximately 530am eastern time in the US. I was using the Firefox browser. This after multiple failed attempts using firefox and safari browsers over the last couple of months. I do not know why it worked today.

I have had the same response and cannot access my main AOL account unless from the APP or browser neither of which are user friendly when trying to use with other integrated apps.

I find it unbelievable that they introduce a "security change" without testing the affect it will have on other programs. We already have 2 step verification as well as the app password generation which worked fine until this change and i agree with the comments made above that their response was no ETA for a fix and no advice on a workaround.

(I'm jenicol who was lucky enough to get an AOL app password generated last night after a month of frustration). I thought I'd try it again this AM on a different PC and it is generating app passwords too. I am not a tech wizard, but this leads me to believe that the ability to generate is tied to them "releasing" your email address somehow. FWIW, I was using Chrome. Didn't clear any cookies / browser.

This is a ridiculous situation. AOL introduce a security measure which worked for some time and then it has stopped working meaning that its use has completely ruined the utility of using an AOL account with Outlook or other app. WHY can AOL simply not reverse the software change they made which has caused this problem. The only way to access the AOL account is via the web or the AOL app.

AOL have ruined the reputation and utility of their email product. I have resisted changing to google as my main account but if this continues, I will have no option.