Face ID not working after 16.0.2

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Level 1

10 points

Face ID not working after 16.0.2

I've updated my iphone to the latest OS and FaceID no longer works. I've tried restarting the phone and resetting FaceID but that doesn't work.

On resetting FaceID I keep getting the message 'move the phone lower'. It's not able to scan my face. There are hundreds of articles, and threads on other blogs and sites with the same problem but nothing official from Apple.

I can rollback to OS to 15 but I just lose a few days data so hoping there is a fix before I do that.

Any solves? thanks

iPhone 13 Mini

Posted on Oct 9, 2022 12:39 PM

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Answer 1

Top-ranking reply

frazzm737

Level 9

55,236 points

Oct 9, 2022 1:06 PM in response to spickey

You cannot downgrade to iOS 15 once you have upgraded to iOS 16. Check this link for possible help...

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If that link doesn't help, you will need to make an appointment at the nearest Apple Store for a repair...

Apple Store - Find a Store - Apple

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Answer 2

spickey Author

Level 1

10 points

Oct 9, 2022 1:51 PM in response to frazzm737

Thank you. I've checked all this.

The phone is less than 6 months old. its a problem with the upgrade so I will head into Apple

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