MacBook Air password failure

I could not get into my MacBook Air using the password. It would not except it. I’ve shut it down several times even reset the password and it says reset password failed. The supplied iCloud account was unable to unlock this volume. What does this mean and what can I do

Posted on Oct 9, 2022 1:36 PM

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5 replies

BDAqua

Level 10

250,253 points

Oct 10, 2022 5:10 PM in response to KLSM54

I'm afraid I can not be any help, time to contact Apple...

Apple Support

KLSM54 Author

Level 1

4 points

Oct 10, 2022 4:41 PM in response to BDAqua

I have no idea. I’ve never seen FileVault before. Not sure if this has anything to do with getting new phones. We have an Apple ID but on my husband’s phone his is showing different ID. Trying to log out but he doesn’t know password. Tries resetting but having difficulty

BDAqua

Level 10

250,253 points

Oct 10, 2022 3:26 PM in response to KLSM54

Did you encrypt the drive with FileVault or such?

KLSM54 Author

Level 1

4 points

Oct 10, 2022 5:11 PM in response to BDAqua

Thank you for trying

BDAqua

Level 10

250,253 points

Oct 10, 2022 5:23 PM in response to KLSM54

Good luck my friend. :)

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MacBook Air password failure