can't login to macbook pro on Ventura
Background, logged in to MacBook Pro and was having issues with Microsoft Teams so I rebooted in the hope that would help. But upon login, the password would not be accepted.
At the Login screen - enter the correct password 3 times.
-- It lets me the account is locked and to try again in x minutes.
-- So I click the "If you forgot your password, you can... reset it using your Apple ID"
-- Mac restarts to black screen titles Reset Password
-- enter Apple ID and password
-- enter verification code
-- See message "Recovering FileVault key"
-- See message "The supplied iCloud account was unable to unlock this volume."
Reboot into Recovery mode
-- Click user account
-- Entered every possible permutation of the password without luck.
Click Forgot all Passwords
-- enter Apple ID and password
-- See message "Authentication succeeded"
-- Open terminal and enter "resetpassword"
-- Opens a modal title Reset Password
-- click "I forgot my password"
-- enter Apple ID and password
-- enter verification code
-- See message "The supplied iCloud account was unable to unlock this volume."
Reopen terminal and enter "resetpassword"
-- click "My password doesn't work when logging in"
-- "select a user you know password for" (there is only 1 user account)
-- enter password
-- see message "this user has been temporarily locked. try again later"
From Recovery mode I clicked reinstalled Ventura, but need password to continue installation.
I have logged into appleid.apple.com and the device is linked to this appleID.
I have tryed every other AppleID my company use, all the others say "This Mac is linked to a different AppleID".
Any other thoughts?
It looks like the only option forwards is to wipe the drive and reinstall everything, a real pain but luckily now work is saved on this machine so just a matter of re-installing software.
MacBook Pro