Why is it that after this update my Face ID all of a sudden my camera doesn’t work and is requiring me to update my phone when there nothing wrong with it .

Why is it that after this update my Face ID all of a sudden my camera doesn’t work and is requiring me to update my phone when there’s nothing wrong with it or my camera ???

Posted on Oct 10, 2022 7:21 AM

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Question marked as Top-ranking reply

Posted on Oct 11, 2022 1:08 PM

Hello Vee_Jai,


You came from this resource: If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support Which provides the steps you'd need to take to resolve this error, "A problem was detected with the TrueDepth Camera. Face ID has been disabled." This states there is an issue with the camera, even if it otherwise, does not reflect an issue.


If those steps weren't helpful, then you'd need to seek service to resolve it: iPhone Repair and Service


To check your coverage, go to: Check Your Service and Support Coverage - Apple Support: Check Your Service and Support Coverage - Apple Support


Get prepared for your visit: Get your iPhone, iPad, or iPod touch ready for service


Select your region and search nearby for locations: Find Locations


Wishing you well, take care.

2 replies
Question marked as Top-ranking reply

Oct 11, 2022 1:08 PM in response to Vee_Jai

Hello Vee_Jai,


You came from this resource: If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support Which provides the steps you'd need to take to resolve this error, "A problem was detected with the TrueDepth Camera. Face ID has been disabled." This states there is an issue with the camera, even if it otherwise, does not reflect an issue.


If those steps weren't helpful, then you'd need to seek service to resolve it: iPhone Repair and Service


To check your coverage, go to: Check Your Service and Support Coverage - Apple Support: Check Your Service and Support Coverage - Apple Support


Get prepared for your visit: Get your iPhone, iPad, or iPod touch ready for service


Select your region and search nearby for locations: Find Locations


Wishing you well, take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is it that after this update my Face ID all of a sudden my camera doesn’t work and is requiring me to update my phone when there nothing wrong with it .

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