AppleTV APP

Note that some models smart TV may get the “full” Apple TV app (with Store and Library), and other models may get the Apple TV+ app (access to Apple TV+, but not Store/Library content). Which edition is available to you, that depends on the exact model (and year/high-end-ness).

Is this issue happening on the listed 2019(?) Samsung QRQ60, or on a different TV?

Streaming local-only files would require Home Sharing through an Apple TV box. That wouldn’t be available in the Apple TV app on any smart TV.

Hello,

Reset the Apple TV app or Apple TV+ app

Resetting the Apple TV app or Apple TV+ app removes your personal information and restores the app to its original settings. If you plan to sell or give away your device, or uninstall the app, you might want to reset it first.

1. Open the Apple TV app or Apple TV+ app.
2. Go to Settings.
3. Choose the Reset option.

If you lost or can't access your device but are still signed in to the Apple TV app or Apple TV+ app, remove the device from your Apple ID device list.

If you reset the Apple TV app or Apple TV+ app on a smart TV that's also signed in to the Apple Music app, the Apple Music app restores to its original settings.

Need more help?

• For more information about the Apple TV app or Apple TV+ app on your smart TV or streaming device, see the Apple TV app user guide.
• If you have issues installing the Apple TV app or Apple TV+ app or connecting to the internet on your smart TV or streaming device, contact the manufacturer.

1. Availability of the Apple TV app and Apple TV+ app might vary by country and region. Learn what’s available in your country or region. The Apple TV app and Apple TV+ app features and supported devices also might vary by country and region.
2. On Amazon Fire TV, Android TV, and Sony TV devices, you can't purchase content from the Apple TV app. You can buy, rent, or subscribe on another supported device and then watch in the Apple TV app on your Amazon Fire TV, Android TV, or Sony TV device.

Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support

Need more help? Contact Apple Support. Thanks for reaching out! -Drake