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User profile for user: manohar49
manohar49 Author
User level: Level 1
4 points

ESIM Activation & QR Code Scanning

I am from India. I purchased a new iPhone 14 Max Pro in the USA on the 6th of October 2022. My service provider in India (Airtel) sent a QR Code to activate esim after scanning the QR Code I get a message that "Mobile Plan Cannot be Added. The code is no longer valid. Contact your network provider for more information". I get this after trying to scan the QR code minutes after receiving the QR code. I contacted Airtel my service provider and they inform me that iPhone 14 comes with IOS 16 preinstalled hence there is a bug in the IOS 16 preinstalled. They have received many similar complaints. How do I overcome this issue and start using my brand-new iPhone 14 Max Pro? HELP!!

Posted on Oct 11, 2022 7:36 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,640 points

Posted on Oct 11, 2022 7:47 PM

I have an iPhone 14 Pro Max in my family and has iOS 16 and I have had no issues activating an eSIM. I live and purchased the iPhone in the US. I am therefore not sure which bug AirTel is referring to. You can update to iOS version 16.0.3 (Most recent version) and see whether that resolves the issue.

I want to ask you to make sure that the iPhone is not locked to a particular US carrier. If it is, then that will not let any other carrier activate on that iPhone.

Open Settings ➡️ General ➡️ About ➡️ Carrier Lock: What does it state here?

Also, you may contact 👉 Apple Support


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,640 points

Oct 11, 2022 7:47 PM in response to manohar49

I have an iPhone 14 Pro Max in my family and has iOS 16 and I have had no issues activating an eSIM. I live and purchased the iPhone in the US. I am therefore not sure which bug AirTel is referring to. You can update to iOS version 16.0.3 (Most recent version) and see whether that resolves the issue.

I want to ask you to make sure that the iPhone is not locked to a particular US carrier. If it is, then that will not let any other carrier activate on that iPhone.

Open Settings ➡️ General ➡️ About ➡️ Carrier Lock: What does it state here?

Also, you may contact 👉 Apple Support


Axel F.

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ESIM Activation & QR Code Scanning

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