Trying to set up used iphone from USA in Greece

Question

GT1971 Author

Level 1

4 points

Trying to set up used iphone from USA in Greece

I received a used iphone from family member. I was told unlocked after finished contract.

It was also reset completely. When I put SIM card in and turn on it asks language,region, SIM pin (which takes) then I press to manually activate...says may take few minutes, then select carrier page ..it only shows 2 carriers that are from the USA. Therefore I can't get passed the screen to get to put in apple I'd or homescreen.

Obviously it's reading my SIM card because it takes my pin so I'm very confused.

Can phone be unlocked and have a region lock? Any clue what I can Do?

I have contacted family member to double check with old carrier but in case they say it is unlocked, I'm looking for options.

iPhone XR

Posted on Oct 12, 2022 7:47 AM

Reply

Answer 1

Bob Timmons

Level 10

190,028 points

Oct 12, 2022 7:53 AM in response to GT1971

Despite what you might have been told, the SIM card was not fully unlocked by the original carrier in the U.S. before the phone was moved to Greece.

That is why you cannot get to the screen regarding Network Carrier Lock.

You won't be able to set up the iPhone in Greece until the SIM card has been unlocked by the original carrier for the phone in the U.S.

When you do see options to select a carrier in Greece, you will know that that phone has been fully unlocked by the original carrier in the U.S.

Reply

Answer 2

Bob Timmons

Level 10

190,028 points

Oct 12, 2022 9:33 AM in response to GT1971

Contact Verizon Support directly. Only they can unlock the phone's SIM card.

Verizon Support - Mobile & Home https://www.verizon.com › support

Yes, it is frustrating, but there are no other options if you want to try to use the old iPhone. Please note that Verizon is under no obligation to unlock the SIM card.

Reply

Answer 3

SravanKrA

Level 10

438,550 points

Oct 12, 2022 7:48 AM in response to GT1971

GT1971 wrote:

I was told unlocked after finished contract.

To be able to use any SIM across the globe you must have "No SIM Restriction" against Network Provider Lock. Please refer to the pic below.

Reply

Answer 4

GT1971 Author

Level 1

4 points

Oct 12, 2022 9:25 AM in response to Bob Timmons

The phone was purchased unlocked in the USA thru Apple direct to use with any provider and used a Verizon SIM card. Verizon isn't even a choice on the carrier page when I try to set up. Very frustrating.

Reply

Answer 5

GT1971 Author

Level 1

4 points

Oct 12, 2022 7:52 AM in response to SravanKrA

Thanks I realize that, I can't get to that part during set up.

Reply

Trying to set up used iphone from USA in Greece

Similar questions