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iPhone 14 pro signal issue

when I use my new iPhone 14 pro , I have been facing 4G contacting issue . Most of the time WhatsApp shows connecting. Also sometime normal voice call disconnected. Please give me a solution.


iPhone 14 Pro, iOS 16

Posted on Oct 12, 2022 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2022 12:06 PM

Hello chandanaj,


Let's start off by checking the helpful steps in this article which can help with this issue: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support. Follow these steps:


"Check your coverage area

      • Make sure that you're in an area with cellular network coverage.
      • Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you're using an iPad, you might see Settings > Cellular Data.
      • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.


If you see SOS or SOS only

If you see SOS or "SOS only" in the status bar, your device isn't connected to a network, but you can still make emergency calls. This feature is available in Australia, Canada, and the United States.


If you're on AT&T's 3G network

AT&T is phasing out their 3G network. If you see No Service in the status bar of your device and you have an iPhone 5s, iPhone 5c, or earlier or an iPad 2 Wi-Fi + Cellular or earlier, contact your carrier to discuss your options. If you have an iPhone 6 or later or an iPad (3rd generation) or later, follow these steps:

      1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
      2. Go to Settings > Cellular. Then:
      • For iPhone, tap Cellular Data Options, then turn on Enable LTE.
      • For iPad, turn on LTE.

If you still see No Service after following these steps, contact your carrier.

iPhone and iPad devices that support 5G networks are not affected by the phasing out of 3G networks.


Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad


Check for a Carrier Settings update

To manually check for and install a carrier settings update:

      1. Make sure that your device is connected to a Wi-Fi or cellular network.
      2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
      3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier. 


Turn your cellular line off and back on

Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card. 

Learn more about removing your iPhone SIM card or iPad SIM card


Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. 


Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS or iPadOS


Contact your carrier 

Issues with your carrier or account might affect your service. Contact your carrier to:

      • Verify that your account is active and in good standing.
      • Make sure that there are no outages in your area.
      • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account:


Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!



1 reply
Question marked as Top-ranking reply

Oct 13, 2022 12:06 PM in response to chandanaj

Hello chandanaj,


Let's start off by checking the helpful steps in this article which can help with this issue: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support. Follow these steps:


"Check your coverage area

      • Make sure that you're in an area with cellular network coverage.
      • Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you're using an iPad, you might see Settings > Cellular Data.
      • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.


If you see SOS or SOS only

If you see SOS or "SOS only" in the status bar, your device isn't connected to a network, but you can still make emergency calls. This feature is available in Australia, Canada, and the United States.


If you're on AT&T's 3G network

AT&T is phasing out their 3G network. If you see No Service in the status bar of your device and you have an iPhone 5s, iPhone 5c, or earlier or an iPad 2 Wi-Fi + Cellular or earlier, contact your carrier to discuss your options. If you have an iPhone 6 or later or an iPad (3rd generation) or later, follow these steps:

      1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
      2. Go to Settings > Cellular. Then:
      • For iPhone, tap Cellular Data Options, then turn on Enable LTE.
      • For iPad, turn on LTE.

If you still see No Service after following these steps, contact your carrier.

iPhone and iPad devices that support 5G networks are not affected by the phasing out of 3G networks.


Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad


Check for a Carrier Settings update

To manually check for and install a carrier settings update:

      1. Make sure that your device is connected to a Wi-Fi or cellular network.
      2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
      3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier. 


Turn your cellular line off and back on

Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card. 

Learn more about removing your iPhone SIM card or iPad SIM card


Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. 


Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS or iPadOS


Contact your carrier 

Issues with your carrier or account might affect your service. Contact your carrier to:

      • Verify that your account is active and in good standing.
      • Make sure that there are no outages in your area.
      • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account:


Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!



iPhone 14 pro signal issue

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