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Black Screen iPhone 12 Pro Max after iOS 16 update

I got a refurbished iPhone 12 Pro Max that had the screen replaced (3rd Party) and after updating to iOS16 the display stopped working. The Phone is "On" and I can feel the vibrations, but the screen is black and I've tried everything to solve it. The solutions was to downgrade (loosing all the data) to iOS 15.7 and the display works again.

I bought an Apple Watch series 8 and I need iOS 16 to pair it so I need a solution for this. It's 100% a software issue and iOS 16.03 just came out, but no mention of addressing this problem?

I am not going to risk updating again and having to downgrade again to iOS 15.7 if it doesn't work.

Anyone there has had a similar issue? And was it resolved with iOS 16.03?


Thanks!

iPhone 12 Pro Max, iOS 15

Posted on Oct 12, 2022 1:15 PM

Reply
1 reply

Oct 13, 2022 2:20 PM in response to João135

Hi João135,


Thanks for coming to Apple Support Communities for help today.


From your description, it sounds like the issue is isolated to the third-party installed screen. This article will help explain the issues this can cause: About genuine iPhone displays.


"The iPhone display is engineered together with iOS software for optimal performance and quality. A nongenuine display might cause compatibility or performance issues. For example, an issue might arise after an iOS software update that contains display updates.


If a service provider uses nongenuine display parts, the following might also occur:


Multi-Touch issues

  • Multi-Touch might not respond on parts of the screen
  • Degraded Multi-Touch performance, such as missed screen touches or touches not registering in the right location
  • Touches might unexpectedly register during a phone call
  • Display might not turn off during phone calls
  • Accidental edge or palm touches might register


Display brightness and color issues

  • True Tone display doesn't function correctly
  • Lost or degraded function of the ambient light sensor, causing the screen to dim or brighten incorrectly
  • Incorrect display color calibration, such as the display to appearing too yellow or blue
  • Display isn't uniformly bright
  • Lower maximum brightness
  • Unintentional battery drain


We'd suggest taking it to Apple or an Apple Authorized Service Provider for an inspection. Please Contact Apple Support.


Have a fantastic day!


Black Screen iPhone 12 Pro Max after iOS 16 update

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