iPhone stuck on black screen but still alive

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Level 1

14 points

iPhone stuck on black screen but still alive

Hi,

This morning my iPhone 14 Pro (ios 17.1.1) was stuck on a black screen (screen completely off) although the phone was still on (when clicking on side buttons I got haptive responses).

During the night I had put the phone on low power mode and after a while I had put it back on its magsafe charger (screen was working fine at thet moment). Then, in the morning the screen remained stuck as explained above.

As a workaround I deactivated low power mode via my paired Apple Watch, and finally the screen showed up!

I assume I was lucky to solve the problem this way, and I am wondering if this is a known problem and if there is an official solution to this black screen problem?

Best regards

iPhone 14 Pro

Posted on Nov 13, 2023 4:46 AM

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Answer 1

Top-ranking reply

lakshay259

Level 1

9 points

Nov 23, 2023 1:33 AM in response to Cleanerlux

Same thing happened with me on iphone 12 I got immediately afraid that what happened to my iphone so when I press the side or power button I can feel the haptic then I came to know my iphone is on then I asked siri to increase the brightness but I knew it is not a low brightness issue as brightness is enough to show screen but I asked siri to increase the brightness as siri increased the brightness screen. After 2-3 second screen turned on and become normal.

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Answer 2

Nov 21, 2023 6:25 PM in response to Cleanerlux

I have the same issue. Did you resolve it?

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Answer 3

Cleanerlux Author

Level 1

14 points

Nov 13, 2023 9:27 PM in response to MrBill3

Thanks for your reply MrBill3.

As I explained, it was not a startup problem and it was not a charging problem, since the phone was on all the time and also being charged juste before it happened.

The problem was that the phone’s screen (only) was off (= completely black) and was not awaking, although I had not turned off the phone before.

At first, I also thought the whole phone had shut down by itself, but as I pushed the side button to start it, I immediately received haptive feedback and I saw that my Apple Watch was connected to the phone. It is then that I realized that the phone was still on (but with a completely black screen).

Best regards

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Answer 4

Nov 21, 2023 6:28 PM in response to Cleanerlux

I have the same issue. But no work around.

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Answer 5

MrBill3

Level 10

103,828 points

Nov 13, 2023 4:54 AM in response to Cleanerlux

Hello,

Hmm, hard to say.

Make sure that it is charged: If your iPhone, iPad, or iPod touch won‘t charge
In the future, if it won't start up, see this: If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Note: Many people consider it a best-practice to put the phone on a charger overnight every night:

You start the new day with a fully charged phone
iCloud backups occur automatically (assuming a Wi-Fi connection)
Software updates occur automatically (assuming a Wi-Fi connection)
If something bad happens overnight, you know where your phone is and it is at least partially charged

Good luck.

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Answer 6

Cleanerlux Author

Level 1

14 points

Nov 21, 2023 9:23 PM in response to Whyowhy2000

It did not happen again to me, but I have no idea on how to solve it next time.

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Answer 7

anais71

Level 1

8 points

Feb 6, 2024 7:06 AM in response to Cleanerlux

I have the same problem. My iPhone SE 2 I was on chrome and I was just scrolling and then my iPhone turned off. I realized my iPhone was still on. Some say it’s the black screen of death.

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iPhone stuck on black screen but still alive

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