Family screen time

My child had a new iPhone and which is logged onto his iCloud, yet under his screen time I get an (!) error message that his screen time has not been recorded for 7 days as he is not logged into his iCloud. We are all logged in. We have family sharing plan and everything else is working. Any idea how to fix it? We are all up-to-date with ios software updates. Thanks

iPhone 11 Pro

Posted on Oct 13, 2022 6:07 PM

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2387 3

3 replies

alma1090

Community Specialist

Oct 14, 2022 6:09 PM in response to SM345

Hello and welcome to Apple Support Communities, SM345,

We understand that you're not seeing your child's Screen Time being logged. We'd be happy to provide information to help you address this.

On your child's iPhone, go to Settings > ["Child's Name"] and make sure that the email that appears under their name is the same one you invited to Family Sharing. You can check this on your own device in Settings > ["Your Name" > Family Sharing > Child's Profile. Here you should see the email.

Let us know what you find.

Regards.

Grace2211

Community Specialist

Oct 15, 2022 7:29 AM in response to SM345

SM345,

Thanks for checking. We suggest restarting your devices as well. This may seem like a simple step but can resolve several issues:

Restart your iPhone

If you continue to experience the same behavior, please reach out to Apple directly. Depending on your region, you may be able to connect with them here: Get Support

Take care!

SM345 Author

Level 1

4 points

Oct 14, 2022 6:39 PM in response to alma1090

Hi, I checked and it’s the same email (phone setting and family sharing), which is the iCloud.com. Thanks,

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Family screen time