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Issues with subscribing to channels or accessing channels through Apple TV app on my TV

So, I’ve subscribed to BritBox channel through Apple TV app on my laptop.


When I signed into my Apple TV app on my TV (Samsung smart tv, model UN50MU6300F) there is nothing on the home page in terms of “continue watching” scroll or separate scroll for BritBox. When I search for a specific show that I want to watch through BritBox it doesn’t even show up as available. When I go into settings through the Apple app on this TV and go to “Subscriptions” - it says I have no subscriptions. So, I’m really not sure what’s happening here because my watch history and subscriptions are all up to date on all my Apple devices and another TV but not on this particular TV. There is basically no watch history or channels I’m subscribed to through Apple TV app on this TV for my account when I’m fully signed in.

UN50MU6300,

Posted on Oct 13, 2022 8:58 PM

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Question marked as Top-ranking reply

Posted on Oct 13, 2022 9:25 PM

Please check if your smart TV has the full Apple TV app (with Channels), or the Apple TV+ app (Apple TV+ only).

More details in: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support

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4 replies

Oct 13, 2022 9:22 PM in response to iryna265

So, I’ve subscribed to BritBox channel through Apple TV app on my laptop.

Then BritBox should be available to you on any of your devices with the Apple TV app, when signed in with the same Apple ID account as used for subscribing.

Verify the successful subscribing: See your subscriptions overview - Apple.


When I go into settings through the Apple app on this TV and go to “Subscriptions” - it says I have no subscriptions.

Verify that the accounts match between sign-in on the TV and on your laptop.


If the issue persists, then contact the Apple Support staff for further assistance.

Issues with subscribing to channels or accessing channels through Apple TV app on my TV

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