Parts214 Author

Level 1

19 points

I’m getting error code Ox E8000015

Tried resetting through iTunes but get error message Ox E8000015

Posted on Oct 14, 2022 8:01 AM

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Error Code -45054 ITunes How to resolve error code -45054 on ITunes
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Error code 0xE8000065. What's the solution. I have tried everything to include resetting my PC. Nothing helps. I've been to iTunes support, but they are pretty well mystified too. Has anyone else had this problem getting error code 0xE8000065? I have tried everything that iTunes has written on it to include two days of talking with support staff with no luck. I have even completed a reset of my Windows 11 PC and fresh install of iTunes. Nothing has helped. This has been a fairly new problem as I have been using the same cables (went out and bought new ones too). Then it seemed to strike right after the lastest iTunes update was installed. All iTunes related software on the PC and iPad are current.
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I am still getting an unkown error occured (4013), is there anything else I can do to fix this problem?! I am still getting an unkown error occured (4013) after I tried to update it thru iTunes, is there anything else I can do to fix this problem?!
1121 4

4 replies

Level 10

302,636 points

Oct 21, 2022 2:34 AM in response to Parts214

These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support

If you can't update or restore your iPad - Apple Support

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice.

Alternatively, or should you encounter difficulties, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

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Level 10

180,660 points

Oct 14, 2022 8:29 AM in response to Parts214

maybe

How to fix error 0xE8000015 - Apple Community

more

Search - Apple Community

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Parts214 Author

Level 1

19 points

Oct 21, 2022 12:02 AM in response to Parts214

I get it all set up in iTunes and it’s starts down then hair way through download All of a sudden the iPad serial number disappears and shows as N/A

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Level 10

210,513 points

Oct 21, 2022 1:17 AM in response to Parts214

What iPad problem resulting in you to connecting to computer to try to eliminate the problem?

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I’m getting error code Ox E8000015

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