TV App purchases not showing up

I have been using the Apple TV app on my MacBook Air for years now but recently, whenever I purchase a digital movie or TV show on iTunes, it doesn't show up on my Recently Purchased list (or in my inventory) until a couple of weeks later. I see it on my Apple TV device but not in the app on my computer.


Thoughts?

Posted on Oct 15, 2022 10:01 AM

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Posted on Oct 16, 2022 12:35 AM

What exact model laptop is that? Identify your MacBook Air model - Apple Support

What is its version macOS?


Verify that you are (still) signed in to the TV app or iTunes application (menu Account), else your purchases will not be recognized there. Verify that the accounts match between the Apple TV box and the laptop.


Else do some generic Mac troubleshooting:

Let us know the results of these tests.

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Question marked as Top-ranking reply

Oct 16, 2022 12:35 AM in response to Knight42_Jason

What exact model laptop is that? Identify your MacBook Air model - Apple Support

What is its version macOS?


Verify that you are (still) signed in to the TV app or iTunes application (menu Account), else your purchases will not be recognized there. Verify that the accounts match between the Apple TV box and the laptop.


Else do some generic Mac troubleshooting:

Let us know the results of these tests.

Oct 17, 2022 12:26 PM in response to Knight42_Jason

It should be instantaneous, for devices with matching accounts that are online. I can’t replicate your issue.

If you did the previously mentioned troubleshooting, and if that didn’t provide new clues, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

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TV App purchases not showing up

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